Receptionist/Care Navigator
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 15 January 2026 |
| Location: | Nottingham, NG10 4NP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5658-25-0008R |
Summary
Responsibilities Manage the reception desk ensuring surgeries run smoothly and efficiently Receive patients and visitors courteously and efficiently Answering the telephone, taking messages, and passing them on appropriately Processing appointment requests by telephone or in person Actioning any queries for repeat prescriptions in accordance with practice guidelines To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams. Covering all reception/administration task as necessary Taking requests for home visits and ensuring they are recorded and processed correctly Liaising with hospitals, primary health care teams, social services etc. Entering computer data updating patient records Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session Photocopying, scanning, and shredding as requested Ensuring confidentiality is maintained at all times Having a thorough knowledge of all practice procedures and policies Working in accordance with written protocols Completing any tasks allocated by managers or GPs. Attending team training events as part of ongoing development and training Assisting in opening and distribution of post if needed Assisting in the filing away of medical records Attending protected learning time sessions when required Registering patients as per the practices policy and procedures Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the Practice Manager All staff are required to be flexible and take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role. Confidentiality While seeking treatment, patients entrust us with, or allow up to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health and Safety policy. Safeguarding All employees are responsible for taking all reasonable measures to ensure that the risk of harm to children and vulnerable adults are minimised. They should take all appropriate actions to address concerns, working to agreed local policies and procedures, including the guidance on Safeguarding, in partnership with other relevant agencies. This includes accessing appropriate training, advice, and support. Disclosure and Barring Services This post will be subject to a DBS Disclosure check at the point of recruitment and thereafter. Infection Control All employees have an individual responsibility to have knowledge of and employ the basic principles of infection prevention and control practice. All employees must comply with Infection Prevention and Control mandatory training requirements. Equality and Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues.