Claims & Engineering Support Advisor
| Dyddiad hysbysebu: | 26 Tachwedd 2025 |
|---|---|
| Cyflog: | £26,208 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Rhagfyr 2025 |
| Lleoliad: | Bedford, Bedfordshire, MK44 3JZ |
| Cwmni: | Copart Uk |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 9360_1764158074 |
Crynodeb
Copart UK Ltd are looking for a Claims & Engineering Support Advisor to join our growing Claims Settlement team at our Head Office in Bedford. This is a key role that ensures our claims and engineering processes run smoothly, efficiently, and in full compliance with company and seller policies.
As a Support Advisor, you will deliver high-quality administrative and customer support, helping to drive operational excellence across the department.
Main duties & responsibilities
- Deliver high-quality administrative and customer support across multiple channels.
- Ensure excellent customer experience for internal and external stakeholders.
- Produce accurate and timely MI reports for Claims Settlement & Engineering teams.
- Administer claims and engineering instructions, ensuring timely and compliant completion.
- Meet quality, productivity, and service delivery targets.
- Support colleagues, provide cover during peak periods, and contribute to a positive team environment.
- Manage departmental telephony, handling inbound calls professionally.
- Perform additional duties as directed to support continuous improvement.
- Set up Lots and engineering report requests in Audatex following guidelines and seller rules.
- Assist the engineering team with travel arrangements, training logistics, uniforms, and equipment.
- Process purchase invoices through Coupa for line manager approval.
What we need from you:
- Strong customer service skills.
- Excellent attention to detail.
- Outstanding communication and interpersonal skills.
- A strong team player with a positive attitude.
- Energetic, self-motivated, and proactive.
- Excellent computer and data entry skills.
- Proficient in Microsoft Office (Outlook, Excel, Word).
- Good literacy and numeracy abilities.
What we offer you in return:
- Monday to Friday working
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
- Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.