IT User Support Technician
| Dyddiad hysbysebu: | 26 Tachwedd 2025 |
|---|---|
| Cyflog: | £30,000.00 i £36,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Rhagfyr 2025 |
| Lleoliad: | Hounslow, London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | I Net Software Solutions |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | INET/IST/Nov25 |
Crynodeb
Job Description:
Title - IT User Support Technician
Reference: INET/IST/Nov25
Location: Hounslow
Salary: £30,000.00 - £36,000.00 Per annum
Job Open date: 26th November 2025
Close date: 25th December 2025
Job Overview
We are seeking a dedicated IT Support professional to join our organisation. The successful candidate will provide technical assistance and support to our staff, ensuring the smooth operation of computer systems and network infrastructure. This role offers an excellent opportunity to utilise and expand your expertise in a dynamic environment, supporting a wide range of operating systems, hardware, and software solutions. The position is paid and suitable for individuals with a strong foundation in IT support, customer service, and technical troubleshooting.
Key Responsibilities IT Administration & User Management
Manage application user accounts, permissions, and access levels across multiple business systems.
Handle file server user administration including folder access, security permissions, and user provisioning.
Oversee and resolve helpdesk support tickets, ensuring timely and accurate resolution of technical issues.
Information Security Support
Assist the Information Security Manager with due diligence questionnaires, audit documentation, and compliance-related tasks.
Support regular system checks, security protocols, and data protection best practices.
Technical Support & System Maintenance
Provide day-to-day IT assistance to staff across the organisation, both on-site and remotely.
Manage the installation, upgrade, and maintenance of software, hardware, and IT systems.
Troubleshoot issues related to networks, devices, applications, and user environments.
Skills & Experience Required
Proven experience in IT support, service desk, or IT administration role.
Strong understanding of Active Directory, user account management, and Windows environments.
Experience with helpdesk ticketing systems and troubleshooting common software/hardware issues.
Basic knowledge of cybersecurity practices, data protection, and IT compliance.
Excellent communication skills with the ability to support non-technical users.
Strong organisational and multitasking skills.
Job Type: Full-time
Benefits:
On-site parking
UK visa sponsorship
Work Location: In person
Title - IT User Support Technician
Reference: INET/IST/Nov25
Location: Hounslow
Salary: £30,000.00 - £36,000.00 Per annum
Job Open date: 26th November 2025
Close date: 25th December 2025
Job Overview
We are seeking a dedicated IT Support professional to join our organisation. The successful candidate will provide technical assistance and support to our staff, ensuring the smooth operation of computer systems and network infrastructure. This role offers an excellent opportunity to utilise and expand your expertise in a dynamic environment, supporting a wide range of operating systems, hardware, and software solutions. The position is paid and suitable for individuals with a strong foundation in IT support, customer service, and technical troubleshooting.
Key Responsibilities IT Administration & User Management
Manage application user accounts, permissions, and access levels across multiple business systems.
Handle file server user administration including folder access, security permissions, and user provisioning.
Oversee and resolve helpdesk support tickets, ensuring timely and accurate resolution of technical issues.
Information Security Support
Assist the Information Security Manager with due diligence questionnaires, audit documentation, and compliance-related tasks.
Support regular system checks, security protocols, and data protection best practices.
Technical Support & System Maintenance
Provide day-to-day IT assistance to staff across the organisation, both on-site and remotely.
Manage the installation, upgrade, and maintenance of software, hardware, and IT systems.
Troubleshoot issues related to networks, devices, applications, and user environments.
Skills & Experience Required
Proven experience in IT support, service desk, or IT administration role.
Strong understanding of Active Directory, user account management, and Windows environments.
Experience with helpdesk ticketing systems and troubleshooting common software/hardware issues.
Basic knowledge of cybersecurity practices, data protection, and IT compliance.
Excellent communication skills with the ability to support non-technical users.
Strong organisational and multitasking skills.
Job Type: Full-time
Benefits:
On-site parking
UK visa sponsorship
Work Location: In person