Patient Services Supervisor
| Dyddiad hysbysebu: | 25 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Rhagfyr 2025 |
| Lleoliad: | London, NW3 1NR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1209-25-0006 |
Crynodeb
To undertake shift patterns of early AM 7:30 - 3:30 and late 11:00 -19:00 PM shifts. Ensure the appointments system is used correctly. Ensure that the telephones are answered promptly and efficiently in accordance with agreed protocol. Ensure that all patient registration forms are completed correctly. Ensure that repeat prescriptions (both online and paper) are issued within 72 hours and that reception staff only issue prescriptions for medication they are authorised to issue. To monitor the prescription queries forwarded to the Script Doctor, ensuring they are actioned in accordance with agreed policy. Disseminate practice information to staff and patients. Ensure that health and safety regulations and procedures are adhered to in the reception and waiting room areas. Monitor and manage the allocation of clinical rooms ensuring that rooms are utilised or available as required. Deal with more complex enquiries from patients and deputise for the Patient Operations Manager as a Complaints lead for non clinical complaints. Administer new patient registrations and training of reception staff in accordance with agreed procedures. Manage the amendments and deductions to practice list Ensure medical records are received, processed and returned to and from the Health Authority (HA) and processed in accordance with agreed protocol. To be point of contact regarding appointment queries raised by clinicians, patients or other members of the team.