Tenancy Services Co‑ordinator
| Dyddiad hysbysebu: | 24 Tachwedd 2025 |
|---|---|
| Cyflog: | £13.68 i £17.39 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | PAYE £13.68 per hour / Limited/Umbrella £17.39 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Rhagfyr 2025 |
| Lleoliad: | Nottingham, Nottinghamshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | OR18131 |
Crynodeb
Neway International are seeking a Tenancy Services Co‑ordinator to join our client based with Ashfield District Council.
Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG17 8DA
Hours: 37 hours per week
Start Date: 15 December 2025
Duration: Initially for 6 months
Pay Rates: PAYE £13.68 per hour / Limited/Umbrella £17.39 per hour
About the Client
Ashfield District Council is committed to delivering high‑quality housing and community services that support residents across the district. Their vision is to provide safe, sustainable, and inclusive communities, ensuring tenants receive excellent housing management and customer service. The Council values teamwork, accountability, and innovation, and welcomes applications from all sections of the community.
Role
As a Tenancy Services Co‑ordinator, you will support the Tenancy and Estates Team in delivering effective housing management services. You will play a key role in ensuring tenants receive timely support, housing surgeries and inspections are coordinated, and administrative processes are managed efficiently.
Key Responsibilities
Maintain appointment systems and coordinate housing surgeries, estate inspections, new tenant visits, and tenancy reviews
Administer requests for mutual exchanges, successions, tenancy assignments, and permissions
Handle enquiries, provide housing advice, and support Housing Officers with inspections and tenancy visits
Process requests such as TV licences, keys/fobs, and referrals relevant to the section
Assist with sheltered scheme reviews and provide cover for the Lifeline Service when required
Collect and prepare statistical information, update management and performance data
Manage correspondence, electronic filing, and housing management systems
Contribute to team performance targets and suggest service improvements
Candidate Requirements
Understanding of social housing issues and their impact on customers
Experience in call handling and customer service environments
Strong communication and interpersonal skills
Ability to organise and prioritise workload with attention to detail
Proficiency in Microsoft Office applications and IT systems
Ability to work independently and as part of a team
Previous experience in housing or public sector administration is desirable
Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG17 8DA
Hours: 37 hours per week
Start Date: 15 December 2025
Duration: Initially for 6 months
Pay Rates: PAYE £13.68 per hour / Limited/Umbrella £17.39 per hour
About the Client
Ashfield District Council is committed to delivering high‑quality housing and community services that support residents across the district. Their vision is to provide safe, sustainable, and inclusive communities, ensuring tenants receive excellent housing management and customer service. The Council values teamwork, accountability, and innovation, and welcomes applications from all sections of the community.
Role
As a Tenancy Services Co‑ordinator, you will support the Tenancy and Estates Team in delivering effective housing management services. You will play a key role in ensuring tenants receive timely support, housing surgeries and inspections are coordinated, and administrative processes are managed efficiently.
Key Responsibilities
Maintain appointment systems and coordinate housing surgeries, estate inspections, new tenant visits, and tenancy reviews
Administer requests for mutual exchanges, successions, tenancy assignments, and permissions
Handle enquiries, provide housing advice, and support Housing Officers with inspections and tenancy visits
Process requests such as TV licences, keys/fobs, and referrals relevant to the section
Assist with sheltered scheme reviews and provide cover for the Lifeline Service when required
Collect and prepare statistical information, update management and performance data
Manage correspondence, electronic filing, and housing management systems
Contribute to team performance targets and suggest service improvements
Candidate Requirements
Understanding of social housing issues and their impact on customers
Experience in call handling and customer service environments
Strong communication and interpersonal skills
Ability to organise and prioritise workload with attention to detail
Proficiency in Microsoft Office applications and IT systems
Ability to work independently and as part of a team
Previous experience in housing or public sector administration is desirable