Customer Contact Officer
| Dyddiad hysbysebu: | 24 Tachwedd 2025 |
|---|---|
| Cyflog: | £16.05 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Rhagfyr 2025 |
| Lleoliad: | NG31 7UA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ambitions Personnel |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | LCGTOWN-155001 |
Crynodeb
We’re recruiting a Customer Contact Officer to join a busy Technical Services team on a temporary ongoing basis. If you’re confident on the phone, great with customers, and enjoy problem-solving, this is a brilliant opportunity to step into a fast-paced, rewarding role.
As a Customer Contact Officer, you’ll be the first point of contact for a wide range of customer enquiries. Every day will be different — you’ll help customers resolve issues, book repairs, and support them in finding their own solutions wherever possible.
Your responsibilities will include:
• Handling incoming calls, emails and general enquiries from tenants and external/internal teams
• Diagnosing and identifying repairs needed, using the Schedule of Rates
• Raising, scheduling and rescheduling repair works
• Managing operatives’ diaries to ensure efficiency
• Recording out-of-hours emergency callouts
• Ordering materials and liaising with external contractors
• Updating housing systems and identifying rechargeable works
• Supporting wider repairs admin including reports, emails, and general tasks
• Working towards performance targets
• Ensuring vulnerable customers are supported appropriately and safely
What we’re looking for
• Experience in a customer service environment
• Strong communication skills and ability to use clear, straightforward language
• Good IT skills (Microsoft Office)
• Ability to manage time effectively and keep accurate records
• Confident using large computer-based systems
• Ability to use initiative and problem-solve
• Flexible and able to work as part of a team
Working hours:
Mon-Thurs 8.45-5.15 / 8.45 – 4.45 Fridays
GRA1