Sales & Reservations Manager
| Posting date: | 22 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary |
| Hours: | Full time |
| Closing date: | 21 December 2025 |
| Location: | Birmingham, England, B3 1JE |
| Company: | Mitchells & Butlers PLC |
| Job type: | Permanent |
| Job reference: | 2597609 |
Summary
As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations — from managing enquiries and group bookings to identifying and securing new business opportunities. You’ll work closely with the General Manager, Accor, and Mitchells & Butlers teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands-on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.
WHAT'S IN IT FOR ME?
- Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
- A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- 20% discount across all off our brands for up to 5 friends and family.
- Discounts on gym memberships.
- Team Socials – work hard, play hard!
On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.
WHAT WILL I BE DOING? AS SALES & RESERVATIONS MANAGER, YOUR RESPONSIBILITIES WILL BE:
Reservations Management
• Oversee and respond to all incoming reservation and sales enquiries (phone & email)
• Manage daily reports (STR, pick-up, etc.) to monitor and optimise performance • Handle group bookings, ensuring alignment with revenue and pricing strategies
• Maintain room stock balance and availability across all channels
• Collaborate closely with revenue management to implement pricing and sales strategies
Sales & Business Development
• Respond to RFPs via Accor sales portals
• Proactively contact and follow up on local corporate sales leads
• Conduct regular local business visits and meetings to develop new relationships
• Maintain clear, consistent reporting on sales activity and performance
• Contribute to regular hotel management and revenue meetings
• Support additional business development projects and initiatives
WHAT YOU'LL BRING TO THE ROLE:
• Proven experience in a similar role within hospitality (hotel or corporate sales/reservations)
• Self-motivated, results-driven, and proactive in finding and converting opportunities
• Excellent time management and ability to prioritise effectively
• A positive, collaborative team player with strong communication skills
• Confident in using hotel systems, Excel, and Accor/M&B platforms.
Proud member of the Disability Confident employer scheme