Helpdesk Operator
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Tachwedd 2025 |
| Lleoliad: | Liverpool, L9 7AL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9287-25-1877 |
Crynodeb
Note : This is a 24 hour post covering days/nights/weekends - applicants must be willing to work over all shift patterns The Helpdesk operator will operate in a busy and challenging environment maintaining high standards of customer care, which is central to the role. This is an active and visible role requiring excellent customer relationship skills. Working as part of a Team, the Helpdesk Operator will be expected to positively contribute to the performance of the business and build strong relationships with colleagues, staff and contractors. Helpdesk To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification. Ensure that the relevant information is logged on the CAFM database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call. Ensure recording of appropriate records on the CAFM, showing a clear timeline of events for each task. Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request. Follow the logging procedures for the whole unit and be the focal point for all calls. Responsible for passing on instructions to staff, recording such action in response to calls requests etc., so to enable the contract to fulfil its performance targets.