Helpdesk Operator | Liverpool University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Rhagfyr 2025 |
| Lleoliad: | Liverpool, L9 7AL |
| Cwmni: | Liverpool University Hospitals NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7626780/287-CEF-312-25-A |
Crynodeb
Previous applicants need not apply
We are looking to recruit x 2 Helpdesk Operators to work as part of an established team.
You will be working as part of 8888 Helpdesk covering Hard & Soft FM services - taking calls, logging jobs, dealing with enquiries, working as part of a team.
Note : This is a 24 hour post covering days/nights/weekends - applicants must be willing to work over all shift patterns
Base location is Aintree and Royal Liverpool sites, but the service covers all sites
The postholder will be using a CAFM system (computer aided facilities management). There is a requirement to wear headphones and multi-task - call handling/entering details.
To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner
Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification.
Ensure that the relevant information is logged on the CAFM database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call.
Ensure recording of appropriate records on the CAFM, showing a clear timeline of events for each task.
Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request.
Follow the logging procedures for the whole unit and be the focal point for all calls.
Responsible for passing on instructions to staff, recording such action in response to calls requests etc., so to enable the contract to fulfil its performance targets.
Update CAFM with service and fault reports received from contractors
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit theircareers page.
Note : This is a 24 hour post covering days/nights/weekends - applicants must be willing to work over all shift patterns
The Helpdesk operator will operate in a busy and challenging environment maintaining high standards of customer care, which is central to the role.
This is an active and visible role requiring excellent customer relationship skills. Working as part of a Team, the Helpdesk Operator will be expected to positively contribute to the performance of the business and build strong relationships with colleagues, staff and contractors.
Helpdesk
To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner
Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification.
Ensure that the relevant information is logged on the CAFM database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call.
Ensure recording of appropriate records on the CAFM, showing a clear timeline of events for each task.
Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request.
Follow the logging procedures for the whole unit and be the focal point for all calls.
Responsible for passing on instructions to staff, recording such action in response to calls requests etc., so to enable the contract to fulfil its performance targets.
This advert closes on Wednesday 26 Nov 2025