Service Delivery Manager
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £275.91 i £361.51 bob dydd |
| Gwybodaeth ychwanegol am y cyflog: | £275.91 - £361.51 per day Band 8a NHS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Tachwedd 2025 |
| Lleoliad: | Wakefield, West Yorkshire, WF2 0XQ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4745701_1763544617 |
Crynodeb
Service Delivery Manager / Service Manager
Location: Wakefield (Hybrid: 2 days on site)
Duration: 12 weeks initially
Rate: NHS/AFC Band 8a: £275.91 - £361.51 per day
IR35: In scope
As the Service Delivery Manager, you will provide short-term leadership to embed robust IT service management practices across the Digital function. You will work closely with the internal IT teams to implement and mature ITIL-aligned processes, coach existing staff, and drive a culture of continuous improvement in service delivery.This role will ensure the Trust's technology services are stable, customer-focused, and aligned with ITIL best practice, while developing internal capability for long-term sustainability.
- Assess the current state of service management processes and identify areas for improvement.
- Design and begin implementation of core ITIL processes (Problem and Knowledge Management as a priority)
- Review SLAs and performance metrics and recommend improvements.
- Coach and mentor existing staff to adopt ITIL principles and develop process ownership.
- Drive collaboration between technical teams, service desk, and business users to improve service quality and communication.
- Create and document fit-for-purpose procedures, workflows, and reporting mechanisms.
- Support the transition to a culture of proactive service improvement and customer focus.
- Provide regular progress updates to the CDIO and ICT Management team.
Essential skills and experience
- Proven experience as a Service Delivery Manager or similar leadership role.
- Strong knowledge and practical experience of ITIL frameworks .
- Demonstrable track record of implementing and maturing IT service management processes.
- Experience in coaching and developing internal teams to build capability and ownership.
- Excellent communication skills - able to build trust and influence across technical and non-technical audiences.
- Proactive, improvement-focused mindset with the ability to deliver change at pace.
- Experience in an NHS or other public-sector organisation (desirable).
- Review of current service management maturity and produce achievable plan for 12 week period.
- Implementation or enhancement of key ITIL processes and documentation.
- Knowledge transfer and coaching plan for the internal team.
- Agreed service performance reporting and improvement framework.
SERVICE DELIVERY, SERVICE, ITIL, COMMUNICATION, PUBLIC SECTOR, GOVERNMENT
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