Patient Admin Assistant/Receptionist | Oxford University Hospitals NHS Foundation Trust

Dyddiad hysbysebu:	18 Tachwedd 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£24,937 - £26,598 per annum pro rata
Oriau:	Rhan Amser
Dyddiad cau:	18 Rhagfyr 2025
Lleoliad:	Swindon, SN3 6BB
Cwmni:	Oxford University Hospitals NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7624157/321-SWN-7624157-B3-EXT

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The Patient Admin Assistant/Receptionist will be responsible for the provision of a supporting role to the Patient Admin Coordinator to help ensure the efficient running of the service.

In addition, they will implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.

The successful post holder will support with the letter generation process to type letters as required.




1. Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
2. Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 10 working days.
3. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
4. Support patients under the Clinicians care by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6 week diagnostic pathway and 18 week referral to treatment (RTT) pathway.
5. Monitor urgent investigation requests to ensure they are processed appropriately.
6. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.


1. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
2. Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate.
3. Preparing the notes for clinics, including front sheets and referral letters and delivering the trolley to the Outpatient Department as necessary.
4. To maintain case note tracking on the Patient Administration System (EPR).
5. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients and making up new case notes as necessary. This may include providing reports, as and when necessary.
6. Ensure that case notes/X-rays/results are available as appropriate.
7. Ensure prompt location of case notes/X-rays/results to enable the clinician to respond to correspondence/telephone calls received.
8. Ensuring that clinic letters are sent out promptly.
9. To liaise with other departments as required.
10. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient medical reports, in either paper or electronic record systems.
11. To liaise with Patient Admin Coordinators and Service Delivery Manager regarding issues with the transcription service targets/policy.
12. Work independently making decisions within own role with minimum supervision
13. To deputise for the Patient Admin Coordinator in their absence for annual leave and sickness.
14. To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
15. Any other duties as directed. This may cover a wide range of duties including providing cover for other teams as appropriate.


This advert closes on Monday 1 Dec 2025

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