Inquiries and Decisions Officers (SO2)
| Dyddiad hysbysebu: | 17 Tachwedd 2025 |
|---|---|
| Cyflog: | £23.51 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Rhagfyr 2025 |
| Lleoliad: | Islington, North London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ben Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | BRRQ1643771112025 |
Crynodeb
Inquiries and Decisions Officers (SO2)
Description
We are seeking dedicated and skilled Inquiries and Decisions Officers (SO2) to join our dynamic team. In this critical role, you will be responsible for managing and resolving inquiries, making informed decisions, and ensuring compliance with established policies and procedures. Your expertise will be essential in providing assistance to stakeholders, guiding them through complex processes, and addressing their concerns effectively. You will play a key role in enhancing our organization’s reputation by delivering high-quality service and fostering positive relationships with clients and colleagues. As an Inquiries and Decisions Officer, you will utilize your analytical skills to interpret various data and reports, facilitating informed decision-making that aligns with organizational goals. You will be expected to work collaboratively with diverse teams, adapting to evolving priorities, while maintaining a strong focus on customer satisfaction. The ideal candidate will thrive in a fast-paced environment, demonstrating resourcefulness and a proactive approach to problem-solving. This position offers an excellent opportunity for professional growth and the chance to contribute to meaningful initiatives that impact our community.
Responsibilities
Manage and respond to inquiries from clients and stakeholders efficiently and professionally.
Conduct thorough investigations into inquiries and complaints, gathering relevant data and evidence.
Make informed decisions based on established policies, regulations, and operational guidelines.
Prepare and document comprehensive reports outlining findings and decisions made during inquiries.
Collaborate with internal departments to facilitate effective issue resolution and ensure client satisfaction.
Monitor and analyze trends in inquiries to identify potential areas for improvement in services offered.
Provide training and support to junior staff and new team members on inquiry handling and decision-making processes.
Requirements
Bachelor's degree in a relevant field or equivalent experience.
Proven experience in customer service, inquiries management, or a similar role.
Strong analytical skills with the ability to assess complex information and make sound decisions.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.
Demonstrated ability to work under pressure and manage multiple priorities effectively.
High level of attention to detail and commitment to quality and accuracy in work.
Proficient in using computer systems and software applications relevant to the role.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £23.51
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.
Description
We are seeking dedicated and skilled Inquiries and Decisions Officers (SO2) to join our dynamic team. In this critical role, you will be responsible for managing and resolving inquiries, making informed decisions, and ensuring compliance with established policies and procedures. Your expertise will be essential in providing assistance to stakeholders, guiding them through complex processes, and addressing their concerns effectively. You will play a key role in enhancing our organization’s reputation by delivering high-quality service and fostering positive relationships with clients and colleagues. As an Inquiries and Decisions Officer, you will utilize your analytical skills to interpret various data and reports, facilitating informed decision-making that aligns with organizational goals. You will be expected to work collaboratively with diverse teams, adapting to evolving priorities, while maintaining a strong focus on customer satisfaction. The ideal candidate will thrive in a fast-paced environment, demonstrating resourcefulness and a proactive approach to problem-solving. This position offers an excellent opportunity for professional growth and the chance to contribute to meaningful initiatives that impact our community.
Responsibilities
Manage and respond to inquiries from clients and stakeholders efficiently and professionally.
Conduct thorough investigations into inquiries and complaints, gathering relevant data and evidence.
Make informed decisions based on established policies, regulations, and operational guidelines.
Prepare and document comprehensive reports outlining findings and decisions made during inquiries.
Collaborate with internal departments to facilitate effective issue resolution and ensure client satisfaction.
Monitor and analyze trends in inquiries to identify potential areas for improvement in services offered.
Provide training and support to junior staff and new team members on inquiry handling and decision-making processes.
Requirements
Bachelor's degree in a relevant field or equivalent experience.
Proven experience in customer service, inquiries management, or a similar role.
Strong analytical skills with the ability to assess complex information and make sound decisions.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.
Demonstrated ability to work under pressure and manage multiple priorities effectively.
High level of attention to detail and commitment to quality and accuracy in work.
Proficient in using computer systems and software applications relevant to the role.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £23.51
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.