BUSINESS SUPPORT OFFICER
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £26,824 to £29,064 per year |
| Hours: | Part time |
| Closing date: | 23 November 2025 |
| Location: | HU1 1HP |
| Company: | Hull City Council |
| Job type: | Contract |
| Job reference: | 33226 |
Summary
We are recruiting to a part time Business Support Officer for a fixed term period of up to six months due to funding.
You will provide a high quality, efficient and responsive business support to the Integrated Complaints and Compliments Service. The post holder will be actively involved in providing day to day administrative support, excellent organisational skills are required, an ability to work under pressure and deal with conflicting demands whilst meeting deadlines. You must possess good interpersonal and communication skills, have experience of working in a busy environment; understanding of project management processes and support required.
Responsibilities include ensuring up to date system recording in preparation for a system transfer this will include maintaining a range of confidential filing systems, updating/tracking. As part of your role you will support the group manager for complaints and compliments service and coordinates with collating files and ensuring they are kept to a good standard.
NVQ level 3 or equivalent qualification, skills and experience are essential, you must have excellent IT experience, the role can be emotionally demanding and be able to maintain confidentiality.
Hybrid working arrangements are in place.
At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others.
If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey.
Why it's great to work for Hull City Council:
A competitive salary
An excellent pension through the Local Government Pension Scheme (LGPS)
Up to 29 days annual leave depending on grade and length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
Career development and learning experiences from a range of training courses and learning methods
Supportive and forward-thinking culture
Great career development opportunities
For an informal discussion about the role, please contact Deborah Witty, Integrated Complaints Manager on 01482 616 049 or deborah.witty@hullcc.gov.ukPlease ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
You will provide a high quality, efficient and responsive business support to the Integrated Complaints and Compliments Service. The post holder will be actively involved in providing day to day administrative support, excellent organisational skills are required, an ability to work under pressure and deal with conflicting demands whilst meeting deadlines. You must possess good interpersonal and communication skills, have experience of working in a busy environment; understanding of project management processes and support required.
Responsibilities include ensuring up to date system recording in preparation for a system transfer this will include maintaining a range of confidential filing systems, updating/tracking. As part of your role you will support the group manager for complaints and compliments service and coordinates with collating files and ensuring they are kept to a good standard.
NVQ level 3 or equivalent qualification, skills and experience are essential, you must have excellent IT experience, the role can be emotionally demanding and be able to maintain confidentiality.
Hybrid working arrangements are in place.
At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others.
If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey.
Why it's great to work for Hull City Council:
A competitive salary
An excellent pension through the Local Government Pension Scheme (LGPS)
Up to 29 days annual leave depending on grade and length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
Career development and learning experiences from a range of training courses and learning methods
Supportive and forward-thinking culture
Great career development opportunities
For an informal discussion about the role, please contact Deborah Witty, Integrated Complaints Manager on 01482 616 049 or deborah.witty@hullcc.gov.ukPlease ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.