German Speaking Customer Service Advisor
| Dyddiad hysbysebu: | 13 Tachwedd 2025 |
|---|---|
| Cyflog: | £25,837.50 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Rhagfyr 2025 |
| Lleoliad: | Liverpool, Merseyside, L3 9QJ |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | Brook Street |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BBBH425501_1763033407 |
Crynodeb
4 days in Liverpool per year, otherwise Remote working
£25,837.50 per annum
37.5 hours/week, Mon-Fri, shifts between 7:00 am-6:00 pm
About the Role
We are looking for a motivated and personable German-speaking Customer Service Advisor to join our client. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation.
-
Handle all customer interactions in a prompt, friendly, and professional manner.
-
Interact with customers across all channels as a blended agent.
-
Provide a high-touch, personalised experience for every customer.
-
Answer questions, solve problems, and recommend services that meet customers' needs.
-
Promote memberships to non-members and advise customers on available services.
-
Ensure quality capture and maintenance of customer data.
-
Identify, highlight, and escalate service-related issues or trends as needed.
-
Meet and maintain individual and team performance targets.
-
Fluent in German and English (spoken and written).
-
Excellent communication and interpersonal skills.
-
Strong problem-solving abilities and a customer-focused mindset.
-
Ability to work effectively across multiple channels and adapt to changing priorities.
-
Positive, proactive, and professional approach to work.
-
Experience in customer service is desirable but not essential; full training provided.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.