Customer Service Advisor (Public Sector)
| Posting date: | 28 November 2025 |
|---|---|
| Salary: | £14.93 per hour |
| Hours: | Full time |
| Closing date: | 28 December 2025 |
| Location: | Liverpool, Merseyside |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 17187 |
Summary
Neway International are seeking a Customer Service Advisor to join our client Liverpool City Council.
Location: Cunard Building, Water Street, Pier Head, Liverpool, Merseyside, L2 2BS, Hours: 35 per week, Monday to Friday (between 8am–6pm, excluding bank holidays)
Start Date: 08 December 2025
Duration: 6/7 months
Pay Rates: PAYE £14.93 per hour
About the Client
Liverpool City Council is committed to delivering excellent services that meet the needs of its diverse community. With a focus on customer experience, the Council values professionalism, empathy, and innovation in service delivery. This role is central to ensuring residents receive timely, accurate, and supportive guidance across a wide range of council services.
The Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing information, advice, and guidance across council services. You will resolve enquiries where possible, refer customers for further support when required, and champion digital self-service channels. This role requires strong communication skills, empathy, and adaptability to ensure every customer interaction is positive and effective.
Key Responsibilities
Respond to customer enquiries with accurate information, advice, and guidance.
Resolve issues at first contact where possible, or refer appropriately.
Champion self-service and support customers in using digital channels.
Assist customers with online services and social media platforms.
Communicate clearly, listen actively, and build rapport with customers.
Demonstrate empathy and professionalism in all interactions.
Ensure timely, accurate recording of information and maintain data quality.
Support new staff development through buddying, shadowing, and knowledge sharing.
Work flexibly within office hours to meet service needs.
Candidate Requirements
Experience in customer service, ideally within a public sector or service-focused environment.
Strong communication and interpersonal skills, with the ability to adapt to different customer needs.
Confidence in using digital platforms and supporting others to access online services.
Ability to remain professional and positive in challenging situations.
Commitment to delivering high-quality service and fostering customer trust.
Organised, detail-oriented, and able to maintain accurate records.
Team player with a willingness to support colleagues and share knowledge.
Location: Cunard Building, Water Street, Pier Head, Liverpool, Merseyside, L2 2BS, Hours: 35 per week, Monday to Friday (between 8am–6pm, excluding bank holidays)
Start Date: 08 December 2025
Duration: 6/7 months
Pay Rates: PAYE £14.93 per hour
About the Client
Liverpool City Council is committed to delivering excellent services that meet the needs of its diverse community. With a focus on customer experience, the Council values professionalism, empathy, and innovation in service delivery. This role is central to ensuring residents receive timely, accurate, and supportive guidance across a wide range of council services.
The Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing information, advice, and guidance across council services. You will resolve enquiries where possible, refer customers for further support when required, and champion digital self-service channels. This role requires strong communication skills, empathy, and adaptability to ensure every customer interaction is positive and effective.
Key Responsibilities
Respond to customer enquiries with accurate information, advice, and guidance.
Resolve issues at first contact where possible, or refer appropriately.
Champion self-service and support customers in using digital channels.
Assist customers with online services and social media platforms.
Communicate clearly, listen actively, and build rapport with customers.
Demonstrate empathy and professionalism in all interactions.
Ensure timely, accurate recording of information and maintain data quality.
Support new staff development through buddying, shadowing, and knowledge sharing.
Work flexibly within office hours to meet service needs.
Candidate Requirements
Experience in customer service, ideally within a public sector or service-focused environment.
Strong communication and interpersonal skills, with the ability to adapt to different customer needs.
Confidence in using digital platforms and supporting others to access online services.
Ability to remain professional and positive in challenging situations.
Commitment to delivering high-quality service and fostering customer trust.
Organised, detail-oriented, and able to maintain accurate records.
Team player with a willingness to support colleagues and share knowledge.