Growth Operations Manager
| Dyddiad hysbysebu: | 12 Tachwedd 2025 |
|---|---|
| Cyflog: | £35,000 i £40,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Rhagfyr 2025 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | LionHeart In The Community |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
About LionHeart in the Community (LITC)
LionHeart in the Community (LITC) is a dynamic social enterprise dedicated to empowering individuals and communities to move up the social ladder through transformative education, sport, arts, and community-led initiatives.
We are implementing the Entrepreneurial Operating System (EOS) organisation-wide, bringing discipline, accountability, and clarity to our operations as we scale for impact.
The Opportunity
We are seeking a talented Growth Operations Manager to join our newly established Growth & Development department as the first hire.
You will be responsible for implementing and managing the systems, processes, and data infrastructure that enable LITC's ambitious growth plans. From CRM implementation to software enhancements, from data analytics to process optimisation, you will be the operational engine that powers our journey from £3m to £6m+ revenue.
This role is perfect for someone who loves solving problems, optimising systems, and using data to drive decisions. You will work directly with the Director of Growth & Development and collaborate closely with the Sales & Business Development Manager to ensure seamless operations.
The Role:
1. Systems Management (30% of role)
You will implement and optimise all technology platforms and systems that support LITC's growth, with a particular focus on CRM.
Key Activities:
Implement and manage CRM system (Odoo) to support sales pipeline tracking
Ensure 95%+ system uptime and reliability across all platforms
Manage user access, permissions, and training for all systems
Troubleshoot technical issues and provide <24 hour response time for system problems
Integrate systems to create seamless data flow (CRM, LMS, finance, marketing tools)
Achieve 85%+ user satisfaction with systems and 100% accurate sales pipeline reporting
2. Software Enhancement Support (25% of role)
You will lead LITC's proprietary software projects, coordinating enhancements that improve operational efficiency and customer experience.
Key Activities:
Lead application process enhancements to streamline customer onboarding
Coordinate development of Quality Assurance (QA) portal for program delivery
Oversee creation of SCORM-compliant packages for digital course delivery
Manage sales pipeline integration with existing systems
Conduct User Acceptance Testing (UAT) for all software enhancements
Deploy 4+ software enhancements annually (2 in Q4 2025) with 100% documentation completion and 90%+ user adoption rate
3. Data & Analytics (25% of role)
You will provide sales pipeline analytics and business intelligence that inform strategic decisions across the department.
Key Activities:
Create and maintain dashboards for sales, partnerships, and innovation metrics
Deliver weekly analytics reports to all department seats
Analyse customer data to identify trends, opportunities, and risks
Provide actionable insights to improve conversion rates, customer retention, and revenue growth
Ensure 90%+ data accuracy across all systems
Deliver 5+ actionable insights monthly and achieve 100% scorecard completion weekly
4. Process Optimisation (15% of role)
You will identify and eliminate operational inefficiencies, implementing automation and workflow improvements.
Key Activities:
Map current processes and identify bottlenecks and inefficiencies.
Implement workflow automation to reduce manual tasks (target: 50%+ reduction by Q4 2026).
Optimise customer journey from lead to onboarding to delivery.
Introduce process improvement tools and methodologies.
Achieve 15%+ efficiency improvement through automation and £50k+ cost savings through optimisation.
Deliver 3+ major process improvements quarterly.
5. Customer Engagement Systems (5% of role)
You will manage customer data platforms and engagement tools that support sales and customer success efforts.
Key Activities:
Implement customer feedback mechanisms and satisfaction tracking
Manage customer onboarding systems and ensure smooth handoffs from sales to delivery
Support email marketing campaigns and customer engagement initiatives.
Track and report on customer engagement metrics.
Achieve 85%+ customer engagement rate, 24-hour customer inquiry response time, and 90%+ customer onboarding completion rate.
Launch 4+ engagement campaigns quarterly.
About You: Essential Requirements
3-5 years of professional experience in operations, business development, technical project coordination, or related fields
CRM experience - Hands-on experience with HubSpot, Salesforce, or similar platforms (HubSpot strongly preferred)
Data analytics - Proven ability to work with data, create dashboards, and deliver insights (SQL, Excel, BI tools)
Project coordination - Experience managing multiple projects simultaneously and delivering on time
Customer-facing experience - Background in customer service, engagement, or success
Skills & Competencies
Technical Proficiency - Comfortable with CRM platforms, data analytics tools, and basic web technologies
Analytical Thinking - You can interpret data, identify patterns, and translate insights into action
Problem-Solving - You excel at diagnosing issues and implementing practical solutions
Communication - Excellent written and verbal communication skills; you can explain technical concepts to non-technical audiences
Project Management - You can plan, prioritise, and execute multiple initiatives simultaneously
Collaboration - You work well with cross-functional teams and support others' success
LionHeart in the Community (LITC) is a dynamic social enterprise dedicated to empowering individuals and communities to move up the social ladder through transformative education, sport, arts, and community-led initiatives.
We are implementing the Entrepreneurial Operating System (EOS) organisation-wide, bringing discipline, accountability, and clarity to our operations as we scale for impact.
The Opportunity
We are seeking a talented Growth Operations Manager to join our newly established Growth & Development department as the first hire.
You will be responsible for implementing and managing the systems, processes, and data infrastructure that enable LITC's ambitious growth plans. From CRM implementation to software enhancements, from data analytics to process optimisation, you will be the operational engine that powers our journey from £3m to £6m+ revenue.
This role is perfect for someone who loves solving problems, optimising systems, and using data to drive decisions. You will work directly with the Director of Growth & Development and collaborate closely with the Sales & Business Development Manager to ensure seamless operations.
The Role:
1. Systems Management (30% of role)
You will implement and optimise all technology platforms and systems that support LITC's growth, with a particular focus on CRM.
Key Activities:
Implement and manage CRM system (Odoo) to support sales pipeline tracking
Ensure 95%+ system uptime and reliability across all platforms
Manage user access, permissions, and training for all systems
Troubleshoot technical issues and provide <24 hour response time for system problems
Integrate systems to create seamless data flow (CRM, LMS, finance, marketing tools)
Achieve 85%+ user satisfaction with systems and 100% accurate sales pipeline reporting
2. Software Enhancement Support (25% of role)
You will lead LITC's proprietary software projects, coordinating enhancements that improve operational efficiency and customer experience.
Key Activities:
Lead application process enhancements to streamline customer onboarding
Coordinate development of Quality Assurance (QA) portal for program delivery
Oversee creation of SCORM-compliant packages for digital course delivery
Manage sales pipeline integration with existing systems
Conduct User Acceptance Testing (UAT) for all software enhancements
Deploy 4+ software enhancements annually (2 in Q4 2025) with 100% documentation completion and 90%+ user adoption rate
3. Data & Analytics (25% of role)
You will provide sales pipeline analytics and business intelligence that inform strategic decisions across the department.
Key Activities:
Create and maintain dashboards for sales, partnerships, and innovation metrics
Deliver weekly analytics reports to all department seats
Analyse customer data to identify trends, opportunities, and risks
Provide actionable insights to improve conversion rates, customer retention, and revenue growth
Ensure 90%+ data accuracy across all systems
Deliver 5+ actionable insights monthly and achieve 100% scorecard completion weekly
4. Process Optimisation (15% of role)
You will identify and eliminate operational inefficiencies, implementing automation and workflow improvements.
Key Activities:
Map current processes and identify bottlenecks and inefficiencies.
Implement workflow automation to reduce manual tasks (target: 50%+ reduction by Q4 2026).
Optimise customer journey from lead to onboarding to delivery.
Introduce process improvement tools and methodologies.
Achieve 15%+ efficiency improvement through automation and £50k+ cost savings through optimisation.
Deliver 3+ major process improvements quarterly.
5. Customer Engagement Systems (5% of role)
You will manage customer data platforms and engagement tools that support sales and customer success efforts.
Key Activities:
Implement customer feedback mechanisms and satisfaction tracking
Manage customer onboarding systems and ensure smooth handoffs from sales to delivery
Support email marketing campaigns and customer engagement initiatives.
Track and report on customer engagement metrics.
Achieve 85%+ customer engagement rate, 24-hour customer inquiry response time, and 90%+ customer onboarding completion rate.
Launch 4+ engagement campaigns quarterly.
About You: Essential Requirements
3-5 years of professional experience in operations, business development, technical project coordination, or related fields
CRM experience - Hands-on experience with HubSpot, Salesforce, or similar platforms (HubSpot strongly preferred)
Data analytics - Proven ability to work with data, create dashboards, and deliver insights (SQL, Excel, BI tools)
Project coordination - Experience managing multiple projects simultaneously and delivering on time
Customer-facing experience - Background in customer service, engagement, or success
Skills & Competencies
Technical Proficiency - Comfortable with CRM platforms, data analytics tools, and basic web technologies
Analytical Thinking - You can interpret data, identify patterns, and translate insights into action
Problem-Solving - You excel at diagnosing issues and implementing practical solutions
Communication - Excellent written and verbal communication skills; you can explain technical concepts to non-technical audiences
Project Management - You can plan, prioritise, and execute multiple initiatives simultaneously
Collaboration - You work well with cross-functional teams and support others' success