Business Support Assistant
| Dyddiad hysbysebu: | 29 Hydref 2025 |
|---|---|
| Cyflog: | £13.69 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Tachwedd 2025 |
| Lleoliad: | Monmouthshire, Wales |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Nations Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job Category: - Admin & Clerical
Job location: County Hall, Usk, Monmouthshire, NP151GA, United Kingdom
Monmouthshire County Council
Hours per week: 37
Start date: Immediate start
Salary: £13.69 per hour
Your responsibilities are to:-
Administration
Dealing quickly and accurately with safeguarding referrals and putting them on the system
Responsible for timely and professional managing of incoming and outgoing correspondence from the social work teams (e.g. letters, emails, mail merges and verbal communications)
Responsible for storing information correctly e.g file management of paper and electronic notes and records
Gather information and copy to respond to Data Protection Subject Access requests (DSARs)
Responsible for administrative tasks e.g. photocopying, scanning, printing, room bookings, transport and hotel bookings etc.
Data base validation, reporting and updating databases as we move from one system to another
Booking meetings, diary management and sending meeting invites and corresponding minutes
Responsible for maintaining supplies and stock control (e.g. Stationary)
Conduct timely �file audits� to ensure that Children�s files have appropriate documentation prior to transfer to the next team
Adhoc administrative tasks to meet service requirements as requested
Finance
Petty cash and recording transactions in line with the process.
Recording and monitoting the distribution of the cash expenditure within the serivce.
Developing and Maintaining Relationships: Communication
First Point of Contact and Response
To provide a professional service handling incoming calls regarding safeguarding referrals, taking and passing on messages and accurately recording contacts.
Raising any serious issues with relevant Senior Managers.
Ensure a good presence in the office and around Children�s Teams to provide regular face to face support.
Regularly attend the Digital Champion�s meeting and cascading information to the team.
Responsible for building relationships of trust through open and interactive communication
To validate and complete/ record information using the right methods/tools (e.g. face to face, leaflets, noticeboards, HUB, Children�s Services HUB)
Troubleshooting and working with colleagues to investigate solutions to presenting issues
Support colleagues to gather customer feedback and develop services which incorporate these
Customer Relations
PLANT � internal database
Responsible for creating and maintaining all Children�s records including: s and Reviews to ensure that they meet the statutory guidelines.
Support and help train colleagues and Social Work teams to use the system and any future system
Responsible for systems administration e.g. adding a new user, removing duplicates, troubleshooting.
Responsible for creating new cases and closing cases down This will include use of the , maintenance of all electronic file systems and any other relevant systems linked to your Social Work teams.
Maintain PLANT notifications to record child and family changes (e.g. GP Records)
Human Resources
Support managers with general administration and recruitment if needed
Assistance with the recruitment process,
Helping new starter laptop set ups ie short cuts and email salutations
Staff Development and Support
To assist with training, supporting and sharing knowledge with new starters and existing colleagues. ( PLANT, systems and all other processes)
PERSON SPEC
Solid admin/customer relations experience
able to handle complex work as well as the basic and evidence must be visible on the cv please.
Must be proactive with a good attention to detail.
Can do attitude and definitely a team player.
Strong system and IT skills are essential.
Generallly we are looking for a helpful person who goes that extra mile in pursuit of getting tasks done efficiently and timely.
Job location: County Hall, Usk, Monmouthshire, NP151GA, United Kingdom
Monmouthshire County Council
Hours per week: 37
Start date: Immediate start
Salary: £13.69 per hour
Your responsibilities are to:-
Administration
Dealing quickly and accurately with safeguarding referrals and putting them on the system
Responsible for timely and professional managing of incoming and outgoing correspondence from the social work teams (e.g. letters, emails, mail merges and verbal communications)
Responsible for storing information correctly e.g file management of paper and electronic notes and records
Gather information and copy to respond to Data Protection Subject Access requests (DSARs)
Responsible for administrative tasks e.g. photocopying, scanning, printing, room bookings, transport and hotel bookings etc.
Data base validation, reporting and updating databases as we move from one system to another
Booking meetings, diary management and sending meeting invites and corresponding minutes
Responsible for maintaining supplies and stock control (e.g. Stationary)
Conduct timely �file audits� to ensure that Children�s files have appropriate documentation prior to transfer to the next team
Adhoc administrative tasks to meet service requirements as requested
Finance
Petty cash and recording transactions in line with the process.
Recording and monitoting the distribution of the cash expenditure within the serivce.
Developing and Maintaining Relationships: Communication
First Point of Contact and Response
To provide a professional service handling incoming calls regarding safeguarding referrals, taking and passing on messages and accurately recording contacts.
Raising any serious issues with relevant Senior Managers.
Ensure a good presence in the office and around Children�s Teams to provide regular face to face support.
Regularly attend the Digital Champion�s meeting and cascading information to the team.
Responsible for building relationships of trust through open and interactive communication
To validate and complete/ record information using the right methods/tools (e.g. face to face, leaflets, noticeboards, HUB, Children�s Services HUB)
Troubleshooting and working with colleagues to investigate solutions to presenting issues
Support colleagues to gather customer feedback and develop services which incorporate these
Customer Relations
PLANT � internal database
Responsible for creating and maintaining all Children�s records including: s and Reviews to ensure that they meet the statutory guidelines.
Support and help train colleagues and Social Work teams to use the system and any future system
Responsible for systems administration e.g. adding a new user, removing duplicates, troubleshooting.
Responsible for creating new cases and closing cases down This will include use of the , maintenance of all electronic file systems and any other relevant systems linked to your Social Work teams.
Maintain PLANT notifications to record child and family changes (e.g. GP Records)
Human Resources
Support managers with general administration and recruitment if needed
Assistance with the recruitment process,
Helping new starter laptop set ups ie short cuts and email salutations
Staff Development and Support
To assist with training, supporting and sharing knowledge with new starters and existing colleagues. ( PLANT, systems and all other processes)
PERSON SPEC
Solid admin/customer relations experience
able to handle complex work as well as the basic and evidence must be visible on the cv please.
Must be proactive with a good attention to detail.
Can do attitude and definitely a team player.
Strong system and IT skills are essential.
Generallly we are looking for a helpful person who goes that extra mile in pursuit of getting tasks done efficiently and timely.