Senior Business Operations Officer

Dyddiad hysbysebu:	16 Hydref 2025
Cyflog:	£39,076.00 i £43,909.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£39076.00 - £43909.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	26 Hydref 2025
Lleoliad:	London, SE1 7EH
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	N0067-25-0012

Crynodeb

Key Responsibilities The post holder will work on site collaborating closely with PET Centre staff to deliver time-sensitive clinical and research scanning as well as ensuring positive patient experience and cooperation with internal and external staff. The post holder will ensure that queries and requests for assistance are responded to in a timely and accurate manner and that advice and training around business operations activity is provided where necessary. General Duties Supervision, motivation and co-ordination of a team of clerical staff and manage any other staff issues which arise, and seeking appropriate assistance from Senior Management, eventually escalating to Human Resource Department if necessary. To ensure that clinical and research referrals for PET scanning are processed in a timely and efficient manner from receipt through to generation of scan report and delivery to referring team. These processes will need to be compliant with Access Policies as well as PET Contract KPIs. To maintain and utilise departmental and hospital documentation and databases accurately and efficiently ensuring that patient information is logged correctly. Establish and maintain productive links with the referrers and their administrative team to ensure that all ongoing request and MDM preparation and information is provided and carried out promptly. Responsible for the team using EPIC for booking referral appointments, patient information and reports as well as MIM, SECTRA and IEP for image transfer. Using e-procurement to order and manage stationary and other consumable supplies for the Centre ensuring best value for money. Page 3 of 8 (Version 1.0 March 2024) To provide cover in preparation of weekly MDMs, uploading scan images, transferring images (both internal and external) to the correct MDM folder via IEP to PACs or Hermes in a timely and professional manner, in absence of PET Data Imaging Processing Officer. Analyse and support with complaints within the root cause when necessary along with the PET User Access Manager. Communication & networking: Communicate effectively with all staff in the PET centre including radiographers, senior staff, technical staff, and researchers within the KCL and Guys & St Thomas NHS Foundation Trust, externally and internally. To act as a focal point for matters relating to the department activities and questions addressed to PET User Access Manager or PET Service Manager, including being the first point of contact for visitors and those making enquiries. To provide a high-profile public image for the Department when dealing with visitors, telephone enquiries,etc. To receive telephone calls in a professional, friendly manner with the ability to remain calm and polite under pressure, taking messages, redirecting as appropriate or acting on as appropriate. Facilitate good working relationships between members of the PET Centre staff and personnel in other KCL and Trust departments. Maintain effective links between the PET centre and client sites and other relevant groups/organisations. Decision making, planning & problem solving: Involves a high level of personal responsibility and independent unsupervised work where the workload is diverse and complex. Day to day decision making and problem solving to deal with issues and incidents as they occur in the administrative running of the departmental service, providing timely escalation to Line Manager and Senior Management. Be first point of contact to resolve/coordinate appointment, logistical, scheduling etc. problems and direct queries to other staff as necessary. Team work, teaching & learning support: Identifying administrative staff training needs and recommending in-house or external courses to meetthese needs. Manage inductions and training updates of administrative staff, ensuring all aspects of induction are completed and health and safety are complied with. Post holder will also need to keep training matrix of staff updated as for governance compliance requirement. Work as part of multidisciplinary team of doctors, physicists, admin, radiography and radiochemistry staff. Co-ordinate and contribute to department activities and programme as directed by the PET User Access Manager Sensory/physical demands & work environment Use of variety of IT equipment in particular high-quality display and recording information devices e.g. document scanners, digital dictation devices etc. Leading and performing administrative tasks, scan appointments, report turnaround and financial dealings to very concise timelines. Direct complaints to the PET User Access Manager and PET Service Manager as required. Working flexibly as dictated by clinical workload schedules and the essential report turnaround for inpatients, research, MDM and urgent patients' requirements. Page 4 of 8 (Version 1.0 March 2024) The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. Our Expectations There are a number of duties and responsibilities that we ask all employees to be familiar with and adhere to. Positively contributes to an environment at Kings that truly represents our Principles in Action and where every individual feels safe, secure and supported. Always comply with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues. Ensure you are working in a safe environment, where you complete with our Health and Safety regulations, and ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity. Comply with Kings protocols on the appropriate use of telephone, email and internet facilities.