Business Support Officer
| Dyddiad hysbysebu: | 16 Hydref 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Hydref 2025 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Cityplus Network Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job Purpose
The Business Support Officer will play a pivotal role in ensuring the efficient and effective operation of the organisation’s business support functions. The role is responsible for overseeing day-to-day operational activities, managing support staff, and delivering high-quality services to internal and external stakeholders. The postholder will also contribute to the financial, compliance, and risk management frameworks that underpin the company’s success.
________________________________________
Key Responsibilities
1. Operational Management
• Ensure the smooth daily operation of office functions, including administrative processes and facilities management.
• Develop and implement procedures to optimise efficiency across business operations.
2. Team Leadership
• Manage, supervise, and support a team of administrative and support staff.
• Allocate work, set priorities, and monitor performance.
• Organise and deliver training to build team capacity and capability.
3. Performance & Improvement
• Analyse performance metrics and operational data to identify trends, risks, and areas for improvement.
• Develop and implement solutions to improve efficiency, service quality, and customer satisfaction.
4. Financial & Asset Management
• Support financial processes including budgeting, procurement, and payroll administration.
• Oversee the management of company assets and maintain accurate inventory records.
5. Customer & Client Relations
• Maintain and enhance relationships with internal teams, external service providers, and, where applicable, clients.
• Act as a key point of contact to ensure expectations are met and services continually improved.
6. Reporting & Analytics
• Prepare regular and ad-hoc reports for senior management and stakeholders.
• Provide analytical insights and recommendations to support strategic decision-making.
7. Compliance & Risk Management
• Ensure all operations comply with company policies, industry regulations, and legal requirements.
• Support the development and implementation of risk management strategies.
________________________________________
Qualifications, Skills & Experience
Essential
• Bachelor’s degree in Business Administration, Finance, Management, or a related discipline (or equivalent professional experience).
• Proven experience in a business support, operations, or administrative management role, ideally within the financial services sector.
• Strong leadership and team management skills.
• Excellent organisational, analytical, and problem-solving abilities.
• Proficiency in using MS Office applications and business information systems.
• Must be able to understand and speak Hindi or Bangla language as applicant need to deal with Asian clients
Desirable
• Experience working within a financial institution.
• Professional certifications in business or financial management
• Experience in process improvement methodologies
The Business Support Officer will play a pivotal role in ensuring the efficient and effective operation of the organisation’s business support functions. The role is responsible for overseeing day-to-day operational activities, managing support staff, and delivering high-quality services to internal and external stakeholders. The postholder will also contribute to the financial, compliance, and risk management frameworks that underpin the company’s success.
________________________________________
Key Responsibilities
1. Operational Management
• Ensure the smooth daily operation of office functions, including administrative processes and facilities management.
• Develop and implement procedures to optimise efficiency across business operations.
2. Team Leadership
• Manage, supervise, and support a team of administrative and support staff.
• Allocate work, set priorities, and monitor performance.
• Organise and deliver training to build team capacity and capability.
3. Performance & Improvement
• Analyse performance metrics and operational data to identify trends, risks, and areas for improvement.
• Develop and implement solutions to improve efficiency, service quality, and customer satisfaction.
4. Financial & Asset Management
• Support financial processes including budgeting, procurement, and payroll administration.
• Oversee the management of company assets and maintain accurate inventory records.
5. Customer & Client Relations
• Maintain and enhance relationships with internal teams, external service providers, and, where applicable, clients.
• Act as a key point of contact to ensure expectations are met and services continually improved.
6. Reporting & Analytics
• Prepare regular and ad-hoc reports for senior management and stakeholders.
• Provide analytical insights and recommendations to support strategic decision-making.
7. Compliance & Risk Management
• Ensure all operations comply with company policies, industry regulations, and legal requirements.
• Support the development and implementation of risk management strategies.
________________________________________
Qualifications, Skills & Experience
Essential
• Bachelor’s degree in Business Administration, Finance, Management, or a related discipline (or equivalent professional experience).
• Proven experience in a business support, operations, or administrative management role, ideally within the financial services sector.
• Strong leadership and team management skills.
• Excellent organisational, analytical, and problem-solving abilities.
• Proficiency in using MS Office applications and business information systems.
• Must be able to understand and speak Hindi or Bangla language as applicant need to deal with Asian clients
Desirable
• Experience working within a financial institution.
• Professional certifications in business or financial management
• Experience in process improvement methodologies