Matchday Family Stand Assistant
| Dyddiad hysbysebu: | 15 Hydref 2025 |
|---|---|
| Cyflog: | £65 bob dydd |
| Gwybodaeth ychwanegol am y cyflog: | £65.00 per matchday |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 07 Tachwedd 2025 |
| Lleoliad: | The Den, John Berylson Way, London, SE16 3LN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Millwall Football Club |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Salary: £65.00 per matchday
Location: The Den, John Berylson Way, London, SE16 3LN
Hours of work: Midweek fixtures / Weekend fixtures, times may vary.
Responsible to: Fan Engagement & Supporter Services Manager
About us:
Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.
Role Overview:
The Family Stand assistant will work as part of a small team ensuring our supporters using the space receive the best possible service each time, they visit the stadium. They will be the first point of contact for supporters using the area and help facilitate the best possible matchday experience.
Key Responsibilities:
The role includes, but is not limited to:
· Set up the Sensory room and Concourse pre-match and tidy the Sensory room post-match
· Support families in a safe and considerable manner
· Welcome families and young supporters to the Family Stand with a friendly, professional, and proactive attitude.
· Engage with fans to ensure everyone feels supported, informed, and part of a positive matchday experience.
· Monitor the Family Stand and sensory area throughout the day to ensure both are safe, comfortable, and inclusive for all.
· Be a visible and approachable point of contact for families needing information, reassurance, or assistance.
· Anticipate potential issues or needs before they arise, taking initiative to maintain a calm, enjoyable environment, and report any issues to relevant departments.
· Assist with family-friendly activities, mascots, games, and community engagement initiatives as required.
Sensory Area Support
· Oversee the operation of the sensory area, ensuring it remains calm, clean, and welcoming for supporters who need it.
· Provide reassurance and assistance to children and adults using the sensory space, adapting to individual needs where possible.
· Report any sensory equipment faults, low supplies, or accessibility concerns promptly to the Family Stand Supervisor.
Presentation & Maintenance
· Keep all Family Stand posters, displays, and information boards up to date, accurate, and well-presented.
· Ensure that the Family Stand and surrounding areas remain tidy, well-organised, and safe before, during, and after matches.
· Support with setting up and packing away equipment, materials, and signage as needed.
Essential Requirements / Qualifications:
· Willing to undergo enhanced DBS process with us.
· Ability to work under own initiative as a self-motivated individual.
· Good communication skills.
· Demonstratable understanding of the autism spectrum.
· Confident / Outgoing personality.
· Upholding and promoting the clubs policies and procedures including health and safety, safeguarding procedures.
· Ability to understand the needs of both parents/carers using the Family Stand.
· Create an excellent family stand environment to enhance fan experience.
To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 7th November 2025
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.
Location: The Den, John Berylson Way, London, SE16 3LN
Hours of work: Midweek fixtures / Weekend fixtures, times may vary.
Responsible to: Fan Engagement & Supporter Services Manager
About us:
Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.
Role Overview:
The Family Stand assistant will work as part of a small team ensuring our supporters using the space receive the best possible service each time, they visit the stadium. They will be the first point of contact for supporters using the area and help facilitate the best possible matchday experience.
Key Responsibilities:
The role includes, but is not limited to:
· Set up the Sensory room and Concourse pre-match and tidy the Sensory room post-match
· Support families in a safe and considerable manner
· Welcome families and young supporters to the Family Stand with a friendly, professional, and proactive attitude.
· Engage with fans to ensure everyone feels supported, informed, and part of a positive matchday experience.
· Monitor the Family Stand and sensory area throughout the day to ensure both are safe, comfortable, and inclusive for all.
· Be a visible and approachable point of contact for families needing information, reassurance, or assistance.
· Anticipate potential issues or needs before they arise, taking initiative to maintain a calm, enjoyable environment, and report any issues to relevant departments.
· Assist with family-friendly activities, mascots, games, and community engagement initiatives as required.
Sensory Area Support
· Oversee the operation of the sensory area, ensuring it remains calm, clean, and welcoming for supporters who need it.
· Provide reassurance and assistance to children and adults using the sensory space, adapting to individual needs where possible.
· Report any sensory equipment faults, low supplies, or accessibility concerns promptly to the Family Stand Supervisor.
Presentation & Maintenance
· Keep all Family Stand posters, displays, and information boards up to date, accurate, and well-presented.
· Ensure that the Family Stand and surrounding areas remain tidy, well-organised, and safe before, during, and after matches.
· Support with setting up and packing away equipment, materials, and signage as needed.
Essential Requirements / Qualifications:
· Willing to undergo enhanced DBS process with us.
· Ability to work under own initiative as a self-motivated individual.
· Good communication skills.
· Demonstratable understanding of the autism spectrum.
· Confident / Outgoing personality.
· Upholding and promoting the clubs policies and procedures including health and safety, safeguarding procedures.
· Ability to understand the needs of both parents/carers using the Family Stand.
· Create an excellent family stand environment to enhance fan experience.
To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 7th November 2025
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.