Customer Service Advisor
| Dyddiad hysbysebu: | 10 Hydref 2025 |
|---|---|
| Cyflog: | £25,583 i £25,989 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Hydref 2025 |
| Lleoliad: | Middlewich, Cheshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Cheshire East |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E3311 |
Crynodeb
An exiting opportunity has become available to work within the Waste and Environmental Service Team. The position is a full time role (37 hours per week), Monday to Friday.
ABOUT THE ROLE
You will resolve a broad range of waste and environmental customer enquiries received and provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
In the job you will:
1. Receive all customer enquiries and service requests to resolve as many requests at first point of contact as possible
2.Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
3.Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
4.Manage customer complaints, compliments and suggestions in accordance with the council’s procedures.
5.Contribute ideas that create efficiencies or improvements in customer facing and other processes.
6.Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments.
7.Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.
The role is diverse with no one day the same.
ABOUT YOU
You will have:
Experience of dealing with customer complaints.
Excellent customer service skills
Good knowledge of customer service technology and ICT systems
Positive attitude towards change
A flexible approach to work
To find out more about our essential and desirable criteria for the role please view the 'In this job you will need' section within the attached JDPS document.
WHAT WE WILL GIVE IN RETURN
ENHANCED ANNUAL LEAVE - 34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after only 5 years' service
ENHANCED PUBLIC PENSION - A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay
FLEXIBLE WORKING PATTERN - 37-hour standard full time working week with flexi time and hybrid/remote working arrangements
PURCHASE OF ANNUAL LEAVE - The ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro-rata for part time staff)
CYCLE TO WORK SCHEME - Receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status
EMPLOYEE ASSISTANCE PROGRAMME - A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life
PAID VOLUNTEER LEAVE – Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East
DISCOUNTED GYM MEMBERSHIPS - Access to corporate membership prices for Everybody Leisure which includes: Gym, Swim and Group Fitness at all 16 facilities, Off-Peak Racket Sports, Athletics Tracks, Sauna/Steam/Spa.
To find out more about our rewards and benefits package please click here.
ABOUT THE ROLE
You will resolve a broad range of waste and environmental customer enquiries received and provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
In the job you will:
1. Receive all customer enquiries and service requests to resolve as many requests at first point of contact as possible
2.Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
3.Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
4.Manage customer complaints, compliments and suggestions in accordance with the council’s procedures.
5.Contribute ideas that create efficiencies or improvements in customer facing and other processes.
6.Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments.
7.Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.
The role is diverse with no one day the same.
ABOUT YOU
You will have:
Experience of dealing with customer complaints.
Excellent customer service skills
Good knowledge of customer service technology and ICT systems
Positive attitude towards change
A flexible approach to work
To find out more about our essential and desirable criteria for the role please view the 'In this job you will need' section within the attached JDPS document.
WHAT WE WILL GIVE IN RETURN
ENHANCED ANNUAL LEAVE - 34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after only 5 years' service
ENHANCED PUBLIC PENSION - A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay
FLEXIBLE WORKING PATTERN - 37-hour standard full time working week with flexi time and hybrid/remote working arrangements
PURCHASE OF ANNUAL LEAVE - The ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro-rata for part time staff)
CYCLE TO WORK SCHEME - Receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status
EMPLOYEE ASSISTANCE PROGRAMME - A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life
PAID VOLUNTEER LEAVE – Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East
DISCOUNTED GYM MEMBERSHIPS - Access to corporate membership prices for Everybody Leisure which includes: Gym, Swim and Group Fitness at all 16 facilities, Off-Peak Racket Sports, Athletics Tracks, Sauna/Steam/Spa.
To find out more about our rewards and benefits package please click here.