Customer Service Advisor - Fixed Term (3-6 Month Contract)
| Dyddiad hysbysebu: | 02 Hydref 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Tachwedd 2025 |
| Lleoliad: | Northwich, CW9 7RA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | THG Ingenuity |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of enquiries – from product advice to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities
• Working across multiple channels including emails, phones, live chat and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customer with all queries regarding product advise and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer service.
Role Requirements
• Strong written and verbal communication skills
• Willingness to learn and develop new skills
• A professional, friendly and hard-working individual.
• Early promise of showing our core values – Show up, Dig in and get it Done.
Working on a shift rotation between 8am-11pm with a 1 in 3 weekend shift.
What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities
• Working across multiple channels including emails, phones, live chat and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customer with all queries regarding product advise and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer service.
Role Requirements
• Strong written and verbal communication skills
• Willingness to learn and develop new skills
• A professional, friendly and hard-working individual.
• Early promise of showing our core values – Show up, Dig in and get it Done.
Working on a shift rotation between 8am-11pm with a 1 in 3 weekend shift.