Food and Beverage Manager
| Dyddiad hysbysebu: | 10 Hydref 2025 |
|---|---|
| Cyflog: | £29,064 i £31,022 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Hydref 2025 |
| Lleoliad: | EX4 3RX |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Exeter City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | VAC000318/2025 |
Crynodeb
About the role
The Royal Albert Memorial Museum are seeking an experienced, creative and passionate Café Manager at an exciting time of development, as we test and diversify our Café offer.’
A flagship service of Exeter City Council, the Royal Albert Memorial Museum & Art Gallery (RAMM), is a world class museum, a place of discovery which encourages everyone to be curious. Its stunning displays reveal Devon and Exeter’s rich history and global connections, and a changing programme of exhibitions and events is inspired by the museum’s collections. In 2012 RAMM won the much-coveted Art Fund ‘Museum of the Year’ award in recognition of its innovative and thoughtful redisplay.
A busy and active service welcoming almost 200,000 visitors each year, making the café manager pivotal in shaping and delivering our visitor experience. As a part of the museum operations team, you will work closely with the Retail Manager, Visitor Services Manager and Venue Hire Officer. Building relationships and good communication with the collections and audience development teams and wider culture services areas will be key to the success of the role.
RAMM launched its own café in early 2025, after many years of the museum having an external provider operating. Currently RAMM's café is mirroring the City Council's flagship St Sidwell’s Point leisure centre’s café. A funded project is about to commence to research and develop our offer. We are ambitious and are engaging a speciality consultant to explore the potential of our café.
The Food and Beverage manager will manage daily café operations
Foster an environment of exceptional customer service
Maintain high food quality standards
Develop and implement efficient service
Ensure compliance with health and safety regulations and food hygiene standards
Communicate effectively with the café and museum teams to ensure seamless hospitality delivery across our venue and café
Handle customer feedback and complaints professionally and effectively
Work with consultants to design and adapt the offer
Liaising professionally with corporate and private hire customers, providing quotations, coordinating and communicating from enquiry to invoice
Review and development of catering offers, including venue hire menus and services, working closely with our venue hire officer
About you
Excellent communication skills
A passion and love of food and customer service
Accountability for stock control and building relationships with suppliers
Flexible and able to work under pressure and a strong attention to detail
Excellent organisation skills to manage staff scheduling and inventory management
Willingness to engage in personal development including regional and national networking and information sharing, to inform best practise and support development
Able to cover sickness and leave, often at short notice
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Joseph Harvey, Culture Manager at Joseph.Harvey@Exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
If you would like further information on this please contact our HR Team at hr.admin@exeter.gov.uk
The Royal Albert Memorial Museum are seeking an experienced, creative and passionate Café Manager at an exciting time of development, as we test and diversify our Café offer.’
A flagship service of Exeter City Council, the Royal Albert Memorial Museum & Art Gallery (RAMM), is a world class museum, a place of discovery which encourages everyone to be curious. Its stunning displays reveal Devon and Exeter’s rich history and global connections, and a changing programme of exhibitions and events is inspired by the museum’s collections. In 2012 RAMM won the much-coveted Art Fund ‘Museum of the Year’ award in recognition of its innovative and thoughtful redisplay.
A busy and active service welcoming almost 200,000 visitors each year, making the café manager pivotal in shaping and delivering our visitor experience. As a part of the museum operations team, you will work closely with the Retail Manager, Visitor Services Manager and Venue Hire Officer. Building relationships and good communication with the collections and audience development teams and wider culture services areas will be key to the success of the role.
RAMM launched its own café in early 2025, after many years of the museum having an external provider operating. Currently RAMM's café is mirroring the City Council's flagship St Sidwell’s Point leisure centre’s café. A funded project is about to commence to research and develop our offer. We are ambitious and are engaging a speciality consultant to explore the potential of our café.
The Food and Beverage manager will manage daily café operations
Foster an environment of exceptional customer service
Maintain high food quality standards
Develop and implement efficient service
Ensure compliance with health and safety regulations and food hygiene standards
Communicate effectively with the café and museum teams to ensure seamless hospitality delivery across our venue and café
Handle customer feedback and complaints professionally and effectively
Work with consultants to design and adapt the offer
Liaising professionally with corporate and private hire customers, providing quotations, coordinating and communicating from enquiry to invoice
Review and development of catering offers, including venue hire menus and services, working closely with our venue hire officer
About you
Excellent communication skills
A passion and love of food and customer service
Accountability for stock control and building relationships with suppliers
Flexible and able to work under pressure and a strong attention to detail
Excellent organisation skills to manage staff scheduling and inventory management
Willingness to engage in personal development including regional and national networking and information sharing, to inform best practise and support development
Able to cover sickness and leave, often at short notice
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Joseph Harvey, Culture Manager at Joseph.Harvey@Exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
If you would like further information on this please contact our HR Team at hr.admin@exeter.gov.uk