IT Service Delivery Manager
| Dyddiad hysbysebu: | 09 Hydref 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Hydref 2025 |
| Lleoliad: | London, NW8 9NH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0263-25-0232 |
Crynodeb
Provide a proactive leadership role within IT operations. Ensure that the Customer Service and Service delivery personnel perform their duties to provide high-quality support. Ensure that SLAs are met for calls, tickets and other deliverables. Participate in projects and service delivery. Coordinate with Service delivery managers and local support personnel. Provide reports, updates and feedback from time to time, as requested. To build relationships with heads of departments, consultants and all end-users throughout the organisation. To provide a physically present and visible management presence to represent IT positively within the organisation To enhance the department's reputation and improve its service's credibility. To monitor, manage and take ownership of the delivery of IT services by external contractors and third-party/outsource providers.