Regional IT Service Manager
| Dyddiad hysbysebu: | 23 Medi 2025 |
|---|---|
| Cyflog: | £46,290 i £50,881 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £46,290 to £50,881 (including allowance). Your salary will be determined by your skills and capability as assessed at interview. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Hydref 2025 |
| Lleoliad: | London |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 428928/1 |
Crynodeb
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!
We are seeking a Regional IT Service Manager to lead and coordinate IT service delivery across offices within a designated region. This role is primarily based at our Old Admiralty Building (OAB) office in London and requires on-site presence for approximately 80% of the working week (Monday to Friday), with the flexibility to work remotely for the remaining 20%.
As part of your responsibilities, you will:
- Oversee the efficient operation of IT services across regional offices.
- Travel regularly within your region to support service delivery and stakeholder engagement.
- Occasionally travel outside your region to assist with office installations and provide support to DBT colleagues and IT Services across the UK.
Please note: Travel to your primary office (OAB London) is not reimbursed, but travel to other DBT locations outside your main base will be covered.
You will join a collaborative Regional IT Service Operations team, focused on delivering high-quality technical support, maintenance, and local IT service management. In this role, you will:
- Work closely with stakeholders across your sites to understand needs and priorities.
- Lead and support regional IT projects and initiatives.
- Develop strategies to continuously improve IT service delivery and user experience.
About you
As a Regional IT Service Manager, you will play a key role in ensuring the delivery of reliable, high-quality IT services across multiple DBT sites within your designated region. You will be based primarily at the Old Admiralty Building (OAB) in London, with regular travel to other offices to support operations, installations, and service improvements.
You will be a confident and proactive IT professional with experience managing or supporting IT services in a large organisation. You’ll have strong stakeholder engagement skills, a customer-focused mindset, and the ability to work independently while contributing to national IT initiatives. Your technical knowledge will be complemented by a practical understanding of ITIL principles, incident/problem management, and service performance metrics.
You will be comfortable navigating complex environments, signposting users to appropriate support channels, and documenting local processes to improve user experience. A commitment to continuous improvement and staying current with industry trends will be key to your success in this role.
Main responsibilities
You will:
- Oversee IT service delivery across multiple regional sites, ensuring consistency and reliability.
- Act as the escalation point for technical issues, coordinating timely resolution.
- Support IT inductions and onboarding for new staff in your region.
- Document and maintain local IT processes and guidance materials.
- Coordinate regional and national IT projects, installations, and refresh programmes.
- Collaborate with vendors and partners to procure IT products and services.
- Identify opportunities for service improvement and cost optimisation.
- Maintain compliance with IT policies, standards, and organisational guidelines.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd