Customer Service Advisor
| Dyddiad hysbysebu: | 06 Hydref 2025 |
|---|---|
| Cyflog: | £25,885 i £28,175 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Hydref 2025 |
| Lleoliad: | Glenrothes, Fife |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Fife Council |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 20842 |
Crynodeb
Job Details
This role is based within the Social Work Contact Centre in. This is a full-time position working Monday to Friday 36 hours per week.
You will earn a competitive salary of £25,885.80 - £28,175.91 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail!
This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call types including Adult and Child Concerns, Community Alarm, Meals on Wheels requests and Health and Social Care queries.
The Person
You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.
You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.
This role is based within the Social Work Contact Centre in. This is a full-time position working Monday to Friday 36 hours per week.
You will earn a competitive salary of £25,885.80 - £28,175.91 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail!
This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call types including Adult and Child Concerns, Community Alarm, Meals on Wheels requests and Health and Social Care queries.
The Person
You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.
You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.