Customer Service Advisor
| Posting date: | 06 October 2025 |
|---|---|
| Salary: | £25,885 to £28,175 per year, pro rata |
| Hours: | Full time |
| Closing date: | 26 October 2025 |
| Location: | Glenrothes, Fife |
| Remote working: | On-site only |
| Company: | Fife Council |
| Job type: | Temporary |
| Job reference: | 20842 |
Summary
Job Details
This role is based within the Social Work Contact Centre in. This is a full-time position working Monday to Friday 36 hours per week.
You will earn a competitive salary of £25,885.80 - £28,175.91 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail!
This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call types including Adult and Child Concerns, Community Alarm, Meals on Wheels requests and Health and Social Care queries.
The Person
You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.
You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.
This role is based within the Social Work Contact Centre in. This is a full-time position working Monday to Friday 36 hours per week.
You will earn a competitive salary of £25,885.80 - £28,175.91 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail!
This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call types including Adult and Child Concerns, Community Alarm, Meals on Wheels requests and Health and Social Care queries.
The Person
You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.
You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.