IT Support Apprentice
| Dyddiad hysbysebu: | 02 Hydref 2025 |
|---|---|
| Cyflog: | £264.25 bob wythnos |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Tachwedd 2025 |
| Lleoliad: | SO18 3PH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lifetime Training |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | VA/245779-37853 |
Crynodeb
We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Support Apprentice your main roles and responsibilities will include:
· Becoming a valued part of the IT Support team
· Learning how to provide technical support
· Assisting in customer projects and support activities as skills allow
· Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
· Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
· Learning how to handle telephone support calls as well as incoming helpdesk emails
· Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts
· Manage the support ticket queue
· Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
· Support all Microsoft systems within the company product line and update as required
· Run daily back-ups when required