IT Support Apprentice

Posting date:	02 October 2025
Salary:	£264.25 per week
Hours:	Full time
Closing date:	01 November 2025
Location:	SO18 3PH
Remote working:	On-site only
Company:	Lifetime Training
Job type:	Apprenticeship
Job reference:	VA/245779-37853

Summary

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Support Apprentice your main roles and responsibilities will include:

· Becoming a valued part of the IT Support team

· Learning how to provide technical support

· Assisting in customer projects and support activities as skills allow

· Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship

· Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients

· Learning how to handle telephone support calls as well as incoming helpdesk emails

· Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts

· Manage the support ticket queue

· Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary

· Support all Microsoft systems within the company product line and update as required

· Run daily back-ups when required