Associate EUC Support Analyst
| Dyddiad hysbysebu: | 30 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £34011-38013 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Hydref 2025 |
| Lleoliad: | Coventry, CV7 9JU |
| Cwmni: | Cadent Gas Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2109-43685508 |
Crynodeb
Cadent Gas Ltd
Empower productivity. Support technology. Drive user experience.
As an Associate Support Analyst in our End User Computing team, you’ll play a key role in supporting the tools and platforms our colleagues use every day. From laptops and mobile devices to collaboration software and cloud-based services, you’ll help ensure our end users have a seamless, secure, and productive experience.
This is a hands-on role where your technical skills and customer focus will make a real impact. You’ll work closely with IT teams, vendors, and stakeholders to resolve issues, improve services, and support continuous improvement across our end-user computing environment.
Why you'll love this role:
This is a technical support role that offers variety, collaboration, and the opportunity to make a real difference in how our people experience technology.
- User-Centric Support – Deliver reliable and efficient IT services to thousands of users across the business.
- Technical Breadth – Work across hardware, software, and cloud-based collaboration tools.
- Collaborative Working – Partner with IT teams, vendors, and support partners to resolve issues and enhance services.
- Continuous Improvement – Help maintain service continuity and drive improvements in performance and user experience.
- Learning & Development – Grow your technical skills in a fast-paced, supportive environment.
What you'll bring:
You’re a tech-savvy problem solver with a passion for helping others succeed.
- Educated to degree level in computing or similar, or an equivalent combination of education, training (with vendor certification), and experience
- Experience in IT support or technical analysis, ideally in an end-user computing environment
- Familiarity with Windows OS, Microsoft 365, and endpoint management tools
- Troubleshooting and customer service skills
- Excellent communication and teamwork abilities
- Ability to work independently and collaboratively
- Technical knowledge in at least three of the following areas:
- Microsoft 365, SharePoint, OneDrive & Exchange
- Microsoft Endpoint Configuration Manager suite (ConfigMgr, CMG, Intune, Autopilot), Azure AD
- Windows 10/11 build automation, image management, task sequences, driver integration
- Active Directory management, GPO, LDAP, disaster recovery
- Windows as a Service and patch management
- DEP & MDM solutions
- PowerShell, VBScript and scripting
- Certificate management
- Security tools (Symantec Endpoint Protection, Microsoft Defender)
- Printing solutions
Looking to take the next step in your IT career? Join us as an Associative Technical Analyst and help shape the future of end-user technology at Cadent.
Empower productivity. Support technology. Drive user experience.
As an Associate Support Analyst in our End User Computing team, you’ll play a key role in supporting the tools and platforms our colleagues use every day. From laptops and mobile devices to collaboration software and cloud-based services, you’ll help ensure our end users have a seamless, secure, and productive experience.
This is a hands-on role where your technical skills and customer focus will make a real impact. You’ll work closely with IT teams, vendors, and stakeholders to resolve issues, improve services, and support continuous improvement across our end-user computing environment.
Why you'll love this role:
This is a technical support role that offers variety, collaboration, and the opportunity to make a real difference in how our people experience technology.
- User-Centric Support – Deliver reliable and efficient IT services to thousands of users across the business.
- Technical Breadth – Work across hardware, software, and cloud-based collaboration tools.
- Collaborative Working – Partner with IT teams, vendors, and support partners to resolve issues and enhance services.
- Continuous Improvement – Help maintain service continuity and drive improvements in performance and user experience.
- Learning & Development – Grow your technical skills in a fast-paced, supportive environment.
What you'll bring:
You’re a tech-savvy problem solver with a passion for helping others succeed.
- Educated to degree level in computing or similar, or an equivalent combination of education, training (with vendor certification), and experience
- Experience in IT support or technical analysis, ideally in an end-user computing environment
- Familiarity with Windows OS, Microsoft 365, and endpoint management tools
- Troubleshooting and customer service skills
- Excellent communication and teamwork abilities
- Ability to work independently and collaboratively
- Technical knowledge in at least three of the following areas:
- Microsoft 365, SharePoint, OneDrive & Exchange
- Microsoft Endpoint Configuration Manager suite (ConfigMgr, CMG, Intune, Autopilot), Azure AD
- Windows 10/11 build automation, image management, task sequences, driver integration
- Active Directory management, GPO, LDAP, disaster recovery
- Windows as a Service and patch management
- DEP & MDM solutions
- PowerShell, VBScript and scripting
- Certificate management
- Security tools (Symantec Endpoint Protection, Microsoft Defender)
- Printing solutions
Looking to take the next step in your IT career? Join us as an Associative Technical Analyst and help shape the future of end-user technology at Cadent.
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