Acute Floor Administrator
| Dyddiad hysbysebu: | 30 Medi 2025 |
|---|---|
| Cyflog: | £24,625.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24625.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Hydref 2025 |
| Lleoliad: | Brighton, BN2 5BE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9279-25-1839 |
Crynodeb
Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff. Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers. Answer complex and sensitive enquires both in person and on the telephone. Must be able to establish and maintain effective communication with all members of the public, including challenging behaviour, learning disability and bereavement. Liaise with medical/nursing staff, porters, ambulance staff and the Police. To act as a central liaison and information point across the Trust for internal and external multidisciplinary staff, patients and relatives. To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills. To develop and maintain effective working relationships with clinical and managerial staff across the Trust. To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner. To take clear and accurate messages and ensure prompt delivery to the appropriate person. To escalate to team leader issues which require intervention. To investigate and correct any discrepancies found on Symphony relating to patient information. When requested, on a regular basis, assist in clinical duties within the department inclusive of portering patients to relevant areas and managing patient flow from areas such as but not exclusively to the waiting room or triage to majors / minors. Required to work flexible shifts, weekends, and unsociable hours, at times asked to stay on past shift if department is under pressure.