Service Manager

Posting date:	30 September 2025
Salary:	£54,512.00 to £57,919.00 per year
Additional salary information:	£54512.00 - £57919.00 a year
Hours:	Full time
Closing date:	20 October 2025
Location:	St Neots, PE19 8EP
Company:	NHS Jobs
Job type:	Permanent
Job reference:	E0249-25-0008

Summary

Purpose of role To be accountable for the delivery of The Marbrook Centres management approach and ethos, and to ensure that the neurological rehabilitation/long stay services are exemplary in their delivery of safe and effective care, and are well led at all times. As this is primarily a clinical/care leadership role, this post holder will have day to day contact and involvement with residents, their families and visiting professionals. This role is considered to be a high profile front of house role. Specific Responsibilities To take primary responsibility for managing and overseeing the daily operation of the Marbrook neurological rehabilitation/long stay services, whilst sharing responsibility with the senior team to deliver Marbrooks overall objectives To have clinical overview and take the clinical lead (with General Manager support when required), and including as a supportive role for our dementia service To undertake day to day contact and involvement with residents, their families and visiting professionals To act as and promote the positive face and public representation of Marbrook, in a manner conducive with the level of management and the responsibilities that this role carries To role model best practice, professional and positive reinforcement to all staff at all times To ensure that the care provided offers our clients a high standard of specialised, person centred care To ensure that all residents are treated with dignity and respect and that their independence, choice and control is actively promoted by the service To actively promote Marbrooks values and care ethos within the staff team and organisation environment To actively and positively line manage/develop/train/mentor/coach the Eden team, and ensure that all staff are well supervised at all times To correctly implement organisational, clinical, social and legislative policies and requirements, procedures, systems and processes to underpin and support all areas of responsibility To ensure the safety and wellbeing of residents at all times To ensure that good quality, relevant and substantial records/documentation/notes that satisfy CQC, management and resident/families requirements are kept at all times To ensure that all stock is ordered, controlled and safely stored at all times To ensure that all medications are administered, ordered and stored safely and correctly at all times, including controlled drugs; and to have oversight of these items at all times. To ensure all care plans and risk assessments are reviewed at agreed and suitable intervals To lead on the care and support review meetings programme To carry out pre-admission assessments where required To support the dementia services in the absence of the designated service manager To participate in the manager on-call rota To assist in the recruitment of, and to maintain a competent staff team, including supporting completion of the Care Certificate and all e-learning in line with the Marbrook Learning & Development and Probation policies and procedures To work with the Rota Coordinator to ensure the rota is effective and adequately planned to deliver safe ratios in line with our safer staffing procedures To manage and deliver all required Kronos processes including annual leave, timesheet management and submission for payroll processing To undertake and deliver line management duties with HR support, which may include probation management, investigations, performance management, absence management and disciplinary processes To attend and contribute constructively to required management meetings To facilitate regular team meetings which include required set agenda items and that are responsive to the needs of the services To encourage an open and honest culture within the organisation; and to support members of the team to make decisions and contribute to positive changes within the service To act as advisor on complex long stay/neurological care for the organisation General Responsibilities To keep accurate and clear documentation in line with sector specific and legal requirements. To participate in audits as required. To keep abreast of new developments in the profession, and to bring innovation and creative input to the role, for consideration and discussion with line manager. To attend all mandatory and developmental training courses relevant to the post and as agreed with the line manager. To work in accordance and at all times with all relevant legislation e.g. CQC standards, Mental Capacity Act, Deprivation of Liberty Safeguards, Care Standards Act 2000, Health and Social Care Act 2008, Care Act 2014 and Safeguarding of Vulnerable Adults (SoVA) etc. To take an active role in own personal and professional development and identify any development needs with the support of your line manager To act in line with Health and Safety at Work legislation and requirements and in line with The Marbrook Centres approach to Health and Safety at all times. To act in line with the Care Standards Act 2000 and Safeguarding of Vulnerable Adults (SoVA) at all times. To adhere to all aspects of security and ensure the safety and wellbeing of residents, staff and visitors at all times. To work within allocated budgets To interpret and act upon the findings of financial reports To ensure best value is achieved for all areas of responsibility At all times to: ensure high levels of confidentiality when dealing with sensitive material and information, to respect the dignity and confidentiality of our service users, and to adhere to GDPR legislation and requirements To undertake any other duties from time to time, in order to maintain and enhance the service provision and as this role develops Equality & Diversity: It is the individual and collective responsibility of every member of staff to ensure adherence to The Marbrook Centres equal opportunities, equality and diversity policies. Racial, sexual or any other harassment or bullying will not be tolerated.