Business Support Administrator
| Dyddiad hysbysebu: | 30 Medi 2025 |
|---|---|
| Cyflog: | £12.50 i £14.85 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.50 - £14.85 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Hydref 2025 |
| Lleoliad: | Barnstaple, EX32 9LL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3177-25-0003 |
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Key Responsibilities General Administrative Support Provide administrative support to the Practice Manager and GP partners, contributing to the effective day-to-day operations and supporting the delivery of the practices longer-term objectives. Be confident and effective in the use of all Microsoft Office applications and other relevant software to collate, analyse, present, and share information clearly and efficiently across the practice. Support the Practice Manager and wider practice team in maintaining compliance with NHS standards, data protection and information governance requirements through effective administration and record-keeping. Support the coordination of meetings, minute-taking, and follow-up on action points as required. Support the Practice Manager and Practice Support Administration Manager in the ongoing monitoring of key performance indicators, including the Quality and Outcomes Framework (QOF), Investment and Impact Fund (IIF), and other GP practice service specifications, as required. Coordinate, attend and support the practices GP education meetings, Learning Event Analysis (LEA) meetings and the Gold Standards Framework (GSF) Multi-Disciplinary Team meetings. Act as the non-clinical Green and Sustainability Lead for the practice, supporting internal meetings and workstreams focused on sustainable and environmentally friendly practices. Represent the practice at Primary Care Network (PCN) level meetings and contribute to PCN-wide green initiatives. Work closely with the Personal Assistant to the Practice Manager and the wider Practice Support Team to assist with the day-to-day administrative operations of the practice. Practice Communications (including social media) Confidently manage and create professional, engaging, and patient-focused content across the practices social media platforms to support effective communication, health promotion, and community engagement. Regularly update and maintain the practice website to ensure information is accurate, accessible, and reflects current services, patient resources, and health campaigns. Support internal communication, ensuring clear circulation of important information to relevant staff members. To act as a focal point of communication between the GPs, Practice Manager and other members of the primary health care team, including the Barnstaple Alliance Primary Care Network (PCN) and other local organisations. IT, Digital & Systems Support Act as the practices IT Lead by supporting the departmental IT super-users and act as a point of contact for IT issues and escalate more complex issues appropriately. This includes hardware, telephony systems and other digital tools used within the practice. Support user management, access rights, and training for new and existing staff on practice software and digital tools. Be confident in the use of patient online services and understand how they integrate with clinical systems to support and promote digital access. Act as the practices NHS App Champion, resolving related queries from both patients and staff and encouraging wider adoption of digital tools. Play a pivotal role in supporting the safe, effective, and innovative use of digital solutions within the practice, including maximising the functionality of existing systems and assisting with the adoption of new technologies such as AI to enhance service delivery and patient care. Project Work and Service Planning Support Support the Practice Manager and wider team in the planning, documentation, coordination, and delivery of practice improvement projects and service development initiatives. Assist with gathering and analysing data, patient feedback, and other relevant information to inform service planning and decision-making. Help coordinate stakeholder engagement, including staff, patients, PCNs and neighbourhoods to support collaborative service development. Participate in practice and PCN-level meetings or working groups related to service design, digital transformation, or quality improvement. For the full Job Description which includes all underpinning policies, please see the Supporting Documents.