Learning and Development Administrator
| Dyddiad hysbysebu: | 26 Medi 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Hydref 2025 |
| Lleoliad: | Kettering, NN16 8UZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9264-25-0475 |
Crynodeb
To ensure high levels of customer service are provided at all times so that the stakeholdersneeds are met or that they are transferred to the most appropriate person. To provide adviceto staff and managers across the range of learning and development programmes.To provide administrative support for a wide range of learning and development programmes(and make suggestions for improvements) including: Training course bookings / confirmations Room and venue management Co-ordination of training programmes with internal and external trainers Producing Attendance registers/Course materials to a high standard and subsequent collection and storage of all registers To accurately input all completed training courses onto ESR/OLM meeting agreed timescales and departmental standards (KPI) Filing, scanning and photocopying of documents (as necessary) Advise delegates of any changes to course Answering the phone in a professional manner showing empathy when responding to all queries or taking and forwarding messages as appropriate. Ensuring all phones in the administration office are checked for voicemail messages on a daily basis and dealt with appropriately Acting as the first point of contact for dealing with routine enquiries, taking action as necessary and liaising with others as appropriate Maintaining both electronic and manual filing systems and databases, ensuring all documents are accurately and appropriately archived. All documents to be signed prior to being scanned and saved electronically for auditing purposes Process room booking requests for Classroom 7 and Staff Development training room in Latimer House Provide appropriate cover in the absence of other members of the Learning & Development teamTo support with the coordination and communication of Learning and Developmentprogrammes, to include: Trust Corporate Induction & Development Programmes Statutory and Mandatory Training E-Learning facilitated support sessions Leadership Programmes Apprentice Recruitment Appraisal Workshops Other courses (as required)To ensure that rooms/trainers are booked ahead of all Trust Programmes. All trainers are supported to ensure effective delivery of their session, to include room housekeeping & support at the reception desk in PWEC for all events the L&D team coordinate.Act as an information resource on all Learning & Development matters including dissemination of information relating to training processes to both internal/external training providers using the telephone, face to face contact or via email.To accurately input and retrieve information from the ESR and OCB Media system ensuring the high accuracy of data and information at all times, working in collaboration with other team members. Develop and maintain expertise related to ESR, OLM and all other systems used by the L&D department (e.g. Use of the ESR Knowledge base KBASE and Usernotices)Support the L&D Manager (as requested) to undertake regular audits of information on ESR/OLM to ensure data quality, integrity, completeness and accuracy of information held against staff records/assignments8. To assist with stock control of stationary for PWEC and order supplies as and when needed and to prepare learning materials for training programmes to a high standard as necessaryContribute to the implementation of changes to Policies and Procedures particularly administrative processes, to enable continuous improvement of Learning & Developmentservices.To take responsibility for own development and learning including preparing for and attending individual performance reviews and annual appraisal (PRDP) and ensure your statutory/mandatory training is up to date at all times