Technical Assistant
| Dyddiad hysbysebu: | 26 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £28,000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Hydref 2025 |
| Lleoliad: | London, SW8 4DF |
| Cwmni: | The Compleat Food Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1339 |
Crynodeb
Job Advert
Technical Assistant
Who We Are:
At The Compleat Food Group we’re not just serving up great food, we’re creating an environment where our people can thrive. As one
of the leading chilled prepared food manufacturers in the UK food industry, we believe that our employees are the secret
ingredient to our success. We’re passionate about fostering a culture where quality, innovation, collaboration, and personal
growth are at the forefront.
Location: Harvey and Brockless, Battersea, London
Harvey and Brockless are producers and distributor of speciality foods, working with artisan food producers across the globe. They
have the largest collection of British farmhouse cheeses in the UK. At our site in Battersea, we slice and dice these cheeses to
the liking of our customers.
Hours: Monday – Friday, 8:30 -17:00
Salary: £28,000
Purpose:
To support the Technical Team by managing administrative tasks related to quality control, food safety documentation and
regulatory compliance. The Technical Assistant will be the key point of contact for internal teams, ensuring smooth communication
and coordination between departments, while also maintaining records and documentation essential to supplier compliance.
Key Duties:
* Raise, investigate and close non-conformances with suppliers ensuring appropriate corrective actions are in place
* Support the customer complaint system to ensure that complaints are logged, raised with suppliers as appropriate, investigated
internally and closed
* Reply to customer, supplier and sales queries and reply in a timely and professional manner
* Assist in maintaining supplier documentation to ensure due diligence and audit readiness
* Support with shelf-life extension requests from production by liaising with suppliers and issuing as appropriate
* Report any new emerging risks through horizon scanning
* Maintaining the document control log ensuring it is current and up to date
Knowledge, Experience and Skills:
* Customer service experience including managing customer complaints
* Previous experience in a food manufacturing or Technical environment desirable
* Knowledge of Quality Management / Food Safety systems (Desirable)
* Good written and verbal communication skills
* IT skills (e.g., Word / Excel / PowerPoint / Outlook)
Benefits to include:
* Dynamic Environment: You will be working in a fast-paced, future-thinking agile company where your contributions make a real
difference.
* Culture: Be part of a fantastic team that values diversity, innovation, collaboration and excellence.
* 33 days annual leave
* 2 Employee Volunteering Days per year
* Online and High-street retailer discount scheme
* Employee well-being and community support groups
* Charity Initiatives and Team events
* 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome
diverse talent, knowing it drives exceptional results and a better workplace.
We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves
to work. As an equal opportunity’s employer, we provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies:
We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or
unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition
team.
If you would be interested in working with us please send a message to recruitment@compleatfood.com
[recruitment@compleatfood.com] and should we have any roles we need additional support with we will reach out to you.
Technical Assistant
Who We Are:
At The Compleat Food Group we’re not just serving up great food, we’re creating an environment where our people can thrive. As one
of the leading chilled prepared food manufacturers in the UK food industry, we believe that our employees are the secret
ingredient to our success. We’re passionate about fostering a culture where quality, innovation, collaboration, and personal
growth are at the forefront.
Location: Harvey and Brockless, Battersea, London
Harvey and Brockless are producers and distributor of speciality foods, working with artisan food producers across the globe. They
have the largest collection of British farmhouse cheeses in the UK. At our site in Battersea, we slice and dice these cheeses to
the liking of our customers.
Hours: Monday – Friday, 8:30 -17:00
Salary: £28,000
Purpose:
To support the Technical Team by managing administrative tasks related to quality control, food safety documentation and
regulatory compliance. The Technical Assistant will be the key point of contact for internal teams, ensuring smooth communication
and coordination between departments, while also maintaining records and documentation essential to supplier compliance.
Key Duties:
* Raise, investigate and close non-conformances with suppliers ensuring appropriate corrective actions are in place
* Support the customer complaint system to ensure that complaints are logged, raised with suppliers as appropriate, investigated
internally and closed
* Reply to customer, supplier and sales queries and reply in a timely and professional manner
* Assist in maintaining supplier documentation to ensure due diligence and audit readiness
* Support with shelf-life extension requests from production by liaising with suppliers and issuing as appropriate
* Report any new emerging risks through horizon scanning
* Maintaining the document control log ensuring it is current and up to date
Knowledge, Experience and Skills:
* Customer service experience including managing customer complaints
* Previous experience in a food manufacturing or Technical environment desirable
* Knowledge of Quality Management / Food Safety systems (Desirable)
* Good written and verbal communication skills
* IT skills (e.g., Word / Excel / PowerPoint / Outlook)
Benefits to include:
* Dynamic Environment: You will be working in a fast-paced, future-thinking agile company where your contributions make a real
difference.
* Culture: Be part of a fantastic team that values diversity, innovation, collaboration and excellence.
* 33 days annual leave
* 2 Employee Volunteering Days per year
* Online and High-street retailer discount scheme
* Employee well-being and community support groups
* Charity Initiatives and Team events
* 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome
diverse talent, knowing it drives exceptional results and a better workplace.
We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves
to work. As an equal opportunity’s employer, we provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies:
We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or
unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition
team.
If you would be interested in working with us please send a message to recruitment@compleatfood.com
[recruitment@compleatfood.com] and should we have any roles we need additional support with we will reach out to you.