Dewislen

DV Cleared Service Desk Analyst

Manylion swydd
Dyddiad hysbysebu: 26 Medi 2025
Oriau: Llawn Amser
Dyddiad cau: 03 Hydref 2025
Lleoliad: Corsham, Wiltshire, X000XX
Cwmni: Experis
Math o swydd: Cytundeb
Cyfeirnod swydd: BBBH423080_1758875813

Gwneud cais am y swydd hon

Crynodeb

Service Desk Analyst - Must have an Active DV Clearance

Overview - Service Desk Analyst
We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base.

Responsibilities - Service Desk Analyst

  • Manage and maintain service desk jobs, ensuring timely responses and escalations.

  • Perform daily checklists, reporting any issues or risks to management.

  • Handle account management tasks, including user provisioning and permissions.

  • Manage incidents within the system environment and across designated boundaries.

  • Proactively suggest improvements to processes and procedures.

  • Support continual service improvement initiatives.

  • Produce and distribute management information from service management tools.

Skills and Experience - Service Desk Analyst

  • ITIL v3 Foundation certification (minimum).

  • Strong IT service desk background with experience in ITSM tooling such as Remedy.

  • Proficiency with MS Office tools.

  • Excellent communication and problem-solving skills.

  • Desirable: experience working with MOD deployed IT systems.

Apply

To apply for the Service Desk Analyst role, please send your CV by pressing the apply button.

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