Operations Leader (Infected Blood Compensation Authority)
| Dyddiad hysbysebu: | 23 Medi 2025 |
|---|---|
| Cyflog: | £47,258 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | In addition once the role holder has completed their probationary period (usually 6 months) they will become eligible to receive a pay premium allowance of £3,544 per annum. This pay premium allowance is non contractual and non pensionable. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Hydref 2025 |
| Lleoliad: | Newcastle-upon-Tyne |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 429304/1 |
Crynodeb
IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.
We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.
Please note this is not a Cabinet Office Role.
IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.
Any reference to the Civil Service and Cabinet Office in this advert will not be applicable, apart from the Civil Service Pension.
Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.
IMPORTANT - The anticipated start date is 24th November. Commitment to this start date is essential following pre-employment checks
In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), the government has accepted the moral case for a compensation scheme to pay compensation to those infected and affected.
The Infected Blood Compensation Authority will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.
This is an exciting opportunity to shape the organisation and develop the compensation service, working with policy and guidance teams as part of a multi-functional team. You will be working with uncertainty and ambiguity as we build our service and this will require adaptability, an innovative mindset and resilience.
We want you to shape how IBCA will deliver justice and an excellent service for those wishing to claim compensation. Our service will have the customer at the heart of everything we do.
About the role
We are looking for an inspirational operations leader to lead a team of multi-channel claim managers in a fast paced, high-profile organisation. This is an exciting opportunity to make a meaningful impact, advocating for claimants and driving improvements in operational delivery while ensuring alignment with ministerial priorities. You be supporting building the service in a test and learn environment, leading your team in ambiguity.
You will lead, inspire, manage and support your team of claim managers, who advocate on our claimants’ behalf, tracking and identifying large volumes of complex information to prove eligibility before paying compensation.
You will take ownership of complaint resolution and lead your team to respond to complaints where claimants express dissatisfaction, ensuring they are handled promptly, fairly and in line with IBCA’s complaints procedures.
You will shape organisational processes, working collaboratively, driving continuous improvement working to an agile, adaptive working environment, promoting flexibility and responsiveness to change.
You will provide coaching and guidance to team members, nurturing their development and ensuring consistent delivery of high standards. This is a chance to make a meaningful difference to the lives of individuals affected by infected blood.
You will lead a dedicated team in a supportive environment where health, well-being, and quality are at the core of everything we do.
This role offers the opportunity to be at the forefront of delivering impactful services in a politically sensitive and dynamic environment. If you are a driven, adaptable leader who is passionate about making a difference, we would love to hear from you.
The number one goal for this new organisation is to build and maintain trust with its users. Effective, open and transparent communications will play an important part in this, as will your part in building a culture of being helpful, polite, respectful and fair.
The IBCA’s primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely and speedily and you will be responsible for delivering against key performance indicators which both measure and report against these elements:
- People leadership, management, and development of IBCA claim managers, including talent management and employee engagement;
- Management of operational performance and quality and efficiency of service;
- Develop a clear vision for customer service which delivers for today and the future, and drives excellent quality and customer experience.
For the first 8 weeks, there will be a requirement for you to be based on site fulltime whilst we learn together and build our team. Following this, you will be expected to work from the office at least 80% of the time. Our telephony opening hours are Monday-Friday, 9am-5pm and whilst we do offer some flexibility, ensuring sufficient cover for our claimants will be paramount and as such we require you to be flexible.
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