Care Navigator
| Dyddiad hysbysebu: | 19 Medi 2025 |
|---|---|
| Cyflog: | £12.50 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.50 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Hydref 2025 |
| Lleoliad: | Plymouth, PL51PL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2381-25-0027 |
Crynodeb
Patient Interaction and Support: Front Desk Management, Greet patients upon arrival, verify their information, and direct them to appropriate departments. Ensure a welcoming and respectful environment for all visitors. Appointment booking: Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation. Telephone Enquiries: Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members. Administrative Responsibilities: eConsultations: Process eConsultations received. Patient Records Management: Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legal and privacy requirements. Communication and Coordination: Healthcare Provider Liaison: Act as a liaison between patients and healthcare providers. Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments. Resource Navigation: Guide patients to access various healthcare resources available to them, including special clinics, educational sessions, and community services. Resource Management: Manage front-office supplies and ensure that patient areas are stocked with necessary items like forms, brochures, and informational materials. Safety Protocols: Maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for patients and staff. Quality Improvement: Feedback Collection: Collect and compile patient feedback to identify areas for improvement in front desk operations and patient care coordination. Service Enhancement Initiatives: Participate in initiatives aimed at enhancing patient satisfaction and improving service delivery effectiveness. Training Participation: Engage in ongoing training to enhance skills related to patient care, technology use, communication, and administrative management. Knowledge Upgrading: Stay updated on new healthcare regulations, insurance policies, and patient care technologies to continually improve service quality. Current vacancies: Stirling Road 37.5 hours Monday - Non working day, Tuesday 08:00 - 18:00, Wednesday08:00 - 18:00, Thursday08:00 - 18:00, Friday08:00 - 18:00 Mannamead 28.5 hours Monday08:00 - 18:00, Wednesday08:00 - 18:00, Thursday08:00 - 18:00