Facilities Helpdesk Coordinator
| Dyddiad hysbysebu: | 19 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Hydref 2025 |
| Lleoliad: | Manchester, M1 3BG |
| Cwmni: | inploi |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 75743743 |
Crynodeb
Are you someone who enjoys solving problems and keeping things running smoothly? Do you enjoy working in an environment where no two days are the same?
If so, this could be the perfect opportunity for you!
Your Role
As a Facilities Helpdesk Coordinator you will primarily be responsible for facility-related queries within a team, supervising the facilities helpdesk, managing and responding to inquiries, scheduling maintenance activities using our asset management information system
In this role you will assist the Property Services Section in all aspects of maintenance, consulting with staff and contractors. You will also be responsible for the co-ordination and allocation of reactive maintenance work for both internal and external parties/contractors. You will work in partnership with all service users to ensure that the Facilities Helpdesk delivers a consistent approach across the facilities daily, resolving any issues that may arise.
You will have excellent communications skills and be responsible and dependable and have experience of working as part of a team.
For more info see Job Profile below.
Who are we?
The Facilities Management team overseas all aspects of maintenance, consulting and working closely with staff and contractors. Ensuring general maintenance is upheld to a high standard to ensure passenger safety whilst using the transport network.
What you’ll bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
You’ll have experience of working and managing helpdesk software updating the systems when required. You’ll have excellent computer skills and significant experience in using Microsoft applications. You will have a technical background and extensive customer service experience. Have experience of producing weekly and monthly reports. You will be educated to GCSE level or equivalent and have equivalent levels of experience.
What we can offer you
This is a permanent role and comes with a salary of £29,881 - £33,955 per annum. depending on skills and experience. You will work as part of a team who are high performing and very welcoming. Within the role, you will have the opportunity to to develop yourself and your skills within the team.
At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.
Our benefits include:
- Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
- Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
- Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
- Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
- Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website
What's next?
If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.
We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.
Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
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