Receptionist (Workplace Host)
| Dyddiad hysbysebu: | 16 Medi 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Hydref 2025 |
| Lleoliad: | BT1 2BE |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 82754 |
Crynodeb
Job Overview
-To deliver an exceptional customer experience by providing a welcoming, efficient, and professional workplace environment. The Workplace Experience Host acts as a central point of contact for clients, guests, contractors, and service providers, ensuring seamless service delivery and operational excellence.
Monday - Friday
Full time - 40 hours a week
Working between hours of 8am-6pm
Min Duties
Customer Experience & Service Delivery
-Provide clients and guests with an outstanding customer journey, ensuring all interactions are professional, courteous, and helpful.
-Respond to customer requests promptly and effectively, keeping them informed throughout.
-Acquire and maintain in-depth knowledge of all on-site services to offer tailored advice and support.
-Handle guest complaints with professionalism, escalating when necessary to ensure swift resolution.
-Demonstrate a proactive, friendly, and approachable at all times.
Workplace Operations & Facilities
-Conduct daily inspections of the workplace to ensure functionality, cleanliness, and safety.
-Identify and report faults, maintenance issues, and health & safety concerns.
-Perform regular checks of stationery hubs, tea points, and meeting rooms to ensure tidiness and replenishment of supplies.
-Set up and maintain meeting, conferencing, and event spaces to defined standards, including AV equipment and hospitality provisions.
-Support emergency evacuation procedures and Personal Emergency Evacuation Plans (PEEPs) for guests with additional needs.
Meeting Room & Event Coordination
-Manage meeting room bookings via the NFS system, ensuring accuracy and timely communication with customers.
-Allocate rooms effectively and maintain the booking diary, including visitor entries.
-Coordinate and support internal and external events, including senior management meetings and group-wide functions.
-Assist with hospitality suite setup, waitressing, serving drinks, and managing registration desks.
-Provide operational support for events, including IT setup and catering coordination.
Systems & Administrative Support
-Train and support employees in using the NFS booking system (or alternative platforms).
-Ensure visitors are registered accurately using the building's visitor management software.
-Provide IT assistance and attend regular training sessions to stay updated on services.
-Maintain professional telephone and email etiquette, using appropriate greetings and sign-offs.
Team Collaboration & Communication
-Attend weekly service line meetings to foster a “one team” ethos and share relevant updates.
-Liaise with the Workplace Experience Manager to oversee contractor activity and minimise disruption.
-Support the mailroom team with internal/external post and courier deliveries when required.
-Build strong relationships with stakeholders to understand and meet individual requirements.
Compliance & Continuous Improvement
-Raise and track accident and incident reports through to closure.
-Actively seek customer feedback and ensure remedial actions are completed.
-Support the implementation of group policies (e.g., clear desk policy) and uphold best practice standards.
-Assist with internal and external audits as needed.
-Periodically review and update standard operating procedures.
-Recommend improvements and initiatives to enhance service delivery and contract evolution.
Flexibility & Additional Duties
-Provide cover for colleagues during breaks, absences, or when requested.
-Support office moves and relocations involving fewer than 10 people.
-Work flexibly to accommodate out-of-hours requests and extended operational needs.
-Uphold Signature's vision and values in all actions and behaviours.
-Maintain confidentiality and integrity in all aspects of the role.
-Perform any other reasonable duties as required by management or clients.
-To deliver an exceptional customer experience by providing a welcoming, efficient, and professional workplace environment. The Workplace Experience Host acts as a central point of contact for clients, guests, contractors, and service providers, ensuring seamless service delivery and operational excellence.
Monday - Friday
Full time - 40 hours a week
Working between hours of 8am-6pm
Min Duties
Customer Experience & Service Delivery
-Provide clients and guests with an outstanding customer journey, ensuring all interactions are professional, courteous, and helpful.
-Respond to customer requests promptly and effectively, keeping them informed throughout.
-Acquire and maintain in-depth knowledge of all on-site services to offer tailored advice and support.
-Handle guest complaints with professionalism, escalating when necessary to ensure swift resolution.
-Demonstrate a proactive, friendly, and approachable at all times.
Workplace Operations & Facilities
-Conduct daily inspections of the workplace to ensure functionality, cleanliness, and safety.
-Identify and report faults, maintenance issues, and health & safety concerns.
-Perform regular checks of stationery hubs, tea points, and meeting rooms to ensure tidiness and replenishment of supplies.
-Set up and maintain meeting, conferencing, and event spaces to defined standards, including AV equipment and hospitality provisions.
-Support emergency evacuation procedures and Personal Emergency Evacuation Plans (PEEPs) for guests with additional needs.
Meeting Room & Event Coordination
-Manage meeting room bookings via the NFS system, ensuring accuracy and timely communication with customers.
-Allocate rooms effectively and maintain the booking diary, including visitor entries.
-Coordinate and support internal and external events, including senior management meetings and group-wide functions.
-Assist with hospitality suite setup, waitressing, serving drinks, and managing registration desks.
-Provide operational support for events, including IT setup and catering coordination.
Systems & Administrative Support
-Train and support employees in using the NFS booking system (or alternative platforms).
-Ensure visitors are registered accurately using the building's visitor management software.
-Provide IT assistance and attend regular training sessions to stay updated on services.
-Maintain professional telephone and email etiquette, using appropriate greetings and sign-offs.
Team Collaboration & Communication
-Attend weekly service line meetings to foster a “one team” ethos and share relevant updates.
-Liaise with the Workplace Experience Manager to oversee contractor activity and minimise disruption.
-Support the mailroom team with internal/external post and courier deliveries when required.
-Build strong relationships with stakeholders to understand and meet individual requirements.
Compliance & Continuous Improvement
-Raise and track accident and incident reports through to closure.
-Actively seek customer feedback and ensure remedial actions are completed.
-Support the implementation of group policies (e.g., clear desk policy) and uphold best practice standards.
-Assist with internal and external audits as needed.
-Periodically review and update standard operating procedures.
-Recommend improvements and initiatives to enhance service delivery and contract evolution.
Flexibility & Additional Duties
-Provide cover for colleagues during breaks, absences, or when requested.
-Support office moves and relocations involving fewer than 10 people.
-Work flexibly to accommodate out-of-hours requests and extended operational needs.
-Uphold Signature's vision and values in all actions and behaviours.
-Maintain confidentiality and integrity in all aspects of the role.
-Perform any other reasonable duties as required by management or clients.