Supporter Care Fundraiser
| Dyddiad hysbysebu: | 16 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £28,000 - £32,000 per annum (depending on experience) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Hydref 2025 |
| Lleoliad: | Oxford, Ox2 0QH |
| Cwmni: | RABI |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 48 |
Crynodeb
Job Advert
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all
year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to
the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and
better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where
farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst
the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around
support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
ROLE OVERVIEW:
The Supporter Care Fundraiser will be responsible for providing exceptional stewardship and support to our valued supporters,
including donors and volunteers (committee members and non-committee members). This role will ensure that our supporters feel
appreciated, informed and engaged with RABI’s work, ultimately helping to strengthen relationships and encourage continued giving.
This position is crucial to maintaining long-term, meaningful connections with donors and ensuring they feel a sense of connection
to RABI’s purpose.
With a strong focus on relationship management and supporter stewardship, the Supporter Care Fundraiser will help drive the growth
of community-led fundraising initiatives. Working alongside both central and regional volunteer teams, this role will be pivotal
in supporting RABI to achieve its ambitious £10 million fundraising goal over the next five years.
KEY RESPONSIBILITIES:
* Supporter Stewardship: Provide high-quality, personalised care and attention to supporters, ensuring they feel valued and
recognised for their contributions. Respond promptly and professionally to all enquiries and support requests via email,
telephone and post.
* Donation Processing: Oversee the accurate and timely processing of donations, ensuring that all records are updated in the CRM
system and acknowledged and thanked appropriately.
* Engagement and Retention: Develop and implement agreed strategies to engage and retain supporters, including regular
communications through thank-you letters and phone calls. Work to build ongoing loyalty and support from supporters.
* Campaign Support: Assist with fundraising campaigns and initiatives by providing supporter-facing materials, ensuring clear
communication and helping to create opportunities for supporters to engage in fundraising activities.
* Supporter Communication: Coordinate and manage supporter correspondence, including sending out personalised thank-you notes,
acknowledgement letters and updates on the impact of donations. Ensure that supporters are kept informed about RABI’s work and
how their support is making a difference.
* Event Coordination: Assist with the planning and execution of events (e.g. agricultural shows, community and corporate events),
virtual or in-person, to ensure supporters feel appreciated and connected to RABI’s purpose.
* Data Management and Reporting: Maintain accurate supporter records and provide regular reports on donor activity, feedback and
engagement. Help identify trends and opportunities for improving supporter satisfaction and retention.
* Feedback and Improvements: Gather feedback from supporters and analyse donor satisfaction to continually improve the supporter
experience and identify areas for development in our stewardship strategy.
* Collaboration: Work closely with the Fundraising and Volunteer teams to ensure alignment between supporter care efforts and
broader fundraising strategies. Collaborate with other departments to ensure that supporter care is integrated into all aspects
of RABI’s operations.
* Compliance: Ensure compliance with fundraising regulations, GDPR and best practice standards, upholding RABI’s commitment to
ethical and legal fundraising.
* Post-Event Evaluation: Conduct post-event evaluations, analysing successes and areas for improvement. Provide detailed reports
on fundraising outcomes and gather feedback from participants to inform future event improvements.
* Collaboration: Work collaboratively with other departments (Marketing and Communications, Service Delivery, Volunteering and
Finance, etc) to align community fundraising efforts.
PERSON SPECIFICATION:
Essential
* Proven experience in a similar supporter care, donor relations or customer service, ideally within the non-profit or charity
sector.
* Excellent verbal and written communications skills, with the ability to engage with a wide range of supporters, stakeholders
and volunteers.
* Friendly, empathetic and personable, with the ability to build strong relationships and provide a positive experience for all
supporters.
* High attention to detail, particularly in supporter records, donation processing and communication.
* Strong organisational and time-management skills, with the ability to manage multiple tasks and priorities efficiently.
* Ability to resolve issues or concerns raised by supporters in a timely and professional manner, ensuring donor satisfaction.
* A collaborative spirit with the ability to work effectively in a team environment, while also being self-motivated and able to
manage tasks independently.
* Proficiency in CRM systems and digital fundraising platforms, preferably Microsoft Dynamics.
* Understanding of fundraising regulations, GDPR and best practices in fundraising.
* Creative and proactive approach to problem-solving and idea generation.
* Empathy with the farming community and an understanding of the challenges faced in rural life.
Desirable:
* Experience working in a charity focused on rural, agricultural or community-based initiatives.
* Knowledge of agriculture and the farming sector, with an ability to tailor fundraising approaches accordingly.
This role profile is not exhaustive and is subject to review in conjunction with the post holder, as per future developments at
RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve
the right to close this advertisement early if we receive a suitable application prior to the deadline.
Benefits
* Enrolment in Nest on commencement of employment and then the opportunity to join RABI’s group pension scheme with Standard
Life, where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
* Life assurance from day one.
* Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer. It aims to ensure that all employment practices secure equality of opportunity
and that no prospective or current employee receives less than favourable treatment at RABI because of their sex, sexual
orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be
justifiable. Our recruitment process is designed to ensure that individuals are selected based solely on their relevant skills,
experience, qualifications and abilities.
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all
year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to
the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and
better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where
farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst
the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around
support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
ROLE OVERVIEW:
The Supporter Care Fundraiser will be responsible for providing exceptional stewardship and support to our valued supporters,
including donors and volunteers (committee members and non-committee members). This role will ensure that our supporters feel
appreciated, informed and engaged with RABI’s work, ultimately helping to strengthen relationships and encourage continued giving.
This position is crucial to maintaining long-term, meaningful connections with donors and ensuring they feel a sense of connection
to RABI’s purpose.
With a strong focus on relationship management and supporter stewardship, the Supporter Care Fundraiser will help drive the growth
of community-led fundraising initiatives. Working alongside both central and regional volunteer teams, this role will be pivotal
in supporting RABI to achieve its ambitious £10 million fundraising goal over the next five years.
KEY RESPONSIBILITIES:
* Supporter Stewardship: Provide high-quality, personalised care and attention to supporters, ensuring they feel valued and
recognised for their contributions. Respond promptly and professionally to all enquiries and support requests via email,
telephone and post.
* Donation Processing: Oversee the accurate and timely processing of donations, ensuring that all records are updated in the CRM
system and acknowledged and thanked appropriately.
* Engagement and Retention: Develop and implement agreed strategies to engage and retain supporters, including regular
communications through thank-you letters and phone calls. Work to build ongoing loyalty and support from supporters.
* Campaign Support: Assist with fundraising campaigns and initiatives by providing supporter-facing materials, ensuring clear
communication and helping to create opportunities for supporters to engage in fundraising activities.
* Supporter Communication: Coordinate and manage supporter correspondence, including sending out personalised thank-you notes,
acknowledgement letters and updates on the impact of donations. Ensure that supporters are kept informed about RABI’s work and
how their support is making a difference.
* Event Coordination: Assist with the planning and execution of events (e.g. agricultural shows, community and corporate events),
virtual or in-person, to ensure supporters feel appreciated and connected to RABI’s purpose.
* Data Management and Reporting: Maintain accurate supporter records and provide regular reports on donor activity, feedback and
engagement. Help identify trends and opportunities for improving supporter satisfaction and retention.
* Feedback and Improvements: Gather feedback from supporters and analyse donor satisfaction to continually improve the supporter
experience and identify areas for development in our stewardship strategy.
* Collaboration: Work closely with the Fundraising and Volunteer teams to ensure alignment between supporter care efforts and
broader fundraising strategies. Collaborate with other departments to ensure that supporter care is integrated into all aspects
of RABI’s operations.
* Compliance: Ensure compliance with fundraising regulations, GDPR and best practice standards, upholding RABI’s commitment to
ethical and legal fundraising.
* Post-Event Evaluation: Conduct post-event evaluations, analysing successes and areas for improvement. Provide detailed reports
on fundraising outcomes and gather feedback from participants to inform future event improvements.
* Collaboration: Work collaboratively with other departments (Marketing and Communications, Service Delivery, Volunteering and
Finance, etc) to align community fundraising efforts.
PERSON SPECIFICATION:
Essential
* Proven experience in a similar supporter care, donor relations or customer service, ideally within the non-profit or charity
sector.
* Excellent verbal and written communications skills, with the ability to engage with a wide range of supporters, stakeholders
and volunteers.
* Friendly, empathetic and personable, with the ability to build strong relationships and provide a positive experience for all
supporters.
* High attention to detail, particularly in supporter records, donation processing and communication.
* Strong organisational and time-management skills, with the ability to manage multiple tasks and priorities efficiently.
* Ability to resolve issues or concerns raised by supporters in a timely and professional manner, ensuring donor satisfaction.
* A collaborative spirit with the ability to work effectively in a team environment, while also being self-motivated and able to
manage tasks independently.
* Proficiency in CRM systems and digital fundraising platforms, preferably Microsoft Dynamics.
* Understanding of fundraising regulations, GDPR and best practices in fundraising.
* Creative and proactive approach to problem-solving and idea generation.
* Empathy with the farming community and an understanding of the challenges faced in rural life.
Desirable:
* Experience working in a charity focused on rural, agricultural or community-based initiatives.
* Knowledge of agriculture and the farming sector, with an ability to tailor fundraising approaches accordingly.
This role profile is not exhaustive and is subject to review in conjunction with the post holder, as per future developments at
RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve
the right to close this advertisement early if we receive a suitable application prior to the deadline.
Benefits
* Enrolment in Nest on commencement of employment and then the opportunity to join RABI’s group pension scheme with Standard
Life, where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
* Life assurance from day one.
* Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer. It aims to ensure that all employment practices secure equality of opportunity
and that no prospective or current employee receives less than favourable treatment at RABI because of their sex, sexual
orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be
justifiable. Our recruitment process is designed to ensure that individuals are selected based solely on their relevant skills,
experience, qualifications and abilities.