Customer Service Executive
| Dyddiad hysbysebu: | 16 Medi 2025 |
|---|---|
| Cyflog: | £24,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Hydref 2025 |
| Lleoliad: | 1 Paris Garden, SE1 8ND |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Chillisauce Events |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Are you looking for your next admin role? Do you love events? Then look no further. Chillisauce is currently looking for Customer Service Executives to work in the Customer Service Team dealing with event and activity bookings. This is a permanent role, based in Waterloo and is ideal for someone with a keen eye for detail who loves administration.
The Company:
Chillisauce is a high energy, dynamic and fast-growing events agency located in Waterloo. We organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities across the UK and Europe. We book things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days to name a few. We offer such a huge variety of events and activities to make that Hen or Stag night extra special.
The Role:
The Customer Service Executive will be responsible for ensuring that the events are all booked correctly with our suppliers and that our customers have a great time away without errors. You will be looking after all the administration aspects of the booking which would include confirming hotels, transfers, nightclubs, and activities. You will also be checking invoices, running reports, and solving any queries that may come up before departure. You will be utilising a variety of communication channels from email, phone, internal messaging, and online booking systems. This role is office based 5 days a week.
Customer Services Team:
The Customer Service team currently consists of 10 lovely people, and we are responsible for the event delivery and all administration of the business. It’s a very busy team that is dedicated to ensuring everything goes to plan.
Candidate Requirements:
· Excellent confident communication skills
· Provide excellent customer service and a winning telephone manner
· Naturally inclined to please and delight customers
· A strong grasp of English language writing skills
· A strong aptitude for numbers and calculating booking balances
· Excellent organisation and multi-tasking skills
· A strong ability to resolve all booking issues
· A strong work ethic and good time management keeping
· Be passionate about organising events and understand the importance of the Hen and Stag weekends
· Previous successful administrative experience is essential
Candidate Qualifications:
The Administration Executive should be educated to a GCSE or Equivalent (Grade C or above) and ideally have at least 1 years administration experience and be used to working in a fast paced and lively environment.
Employee Benefits:
· Base Salary + incentives for achieving customer satisfaction targets
· 20 days Holidays (increasing every year) + Bank Holidays
· Lovely open plan lively office based in Waterloo
· Monday to Friday 9am-5.30pm
· Relaxed dress code
· Opportunity to visit some of our destinations we sell
· Pension arrangements
· Monthly reward celebrations for delighting customers
· Incentive vouchers for over performing and internal competitions
The Company:
Chillisauce is a high energy, dynamic and fast-growing events agency located in Waterloo. We organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities across the UK and Europe. We book things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days to name a few. We offer such a huge variety of events and activities to make that Hen or Stag night extra special.
The Role:
The Customer Service Executive will be responsible for ensuring that the events are all booked correctly with our suppliers and that our customers have a great time away without errors. You will be looking after all the administration aspects of the booking which would include confirming hotels, transfers, nightclubs, and activities. You will also be checking invoices, running reports, and solving any queries that may come up before departure. You will be utilising a variety of communication channels from email, phone, internal messaging, and online booking systems. This role is office based 5 days a week.
Customer Services Team:
The Customer Service team currently consists of 10 lovely people, and we are responsible for the event delivery and all administration of the business. It’s a very busy team that is dedicated to ensuring everything goes to plan.
Candidate Requirements:
· Excellent confident communication skills
· Provide excellent customer service and a winning telephone manner
· Naturally inclined to please and delight customers
· A strong grasp of English language writing skills
· A strong aptitude for numbers and calculating booking balances
· Excellent organisation and multi-tasking skills
· A strong ability to resolve all booking issues
· A strong work ethic and good time management keeping
· Be passionate about organising events and understand the importance of the Hen and Stag weekends
· Previous successful administrative experience is essential
Candidate Qualifications:
The Administration Executive should be educated to a GCSE or Equivalent (Grade C or above) and ideally have at least 1 years administration experience and be used to working in a fast paced and lively environment.
Employee Benefits:
· Base Salary + incentives for achieving customer satisfaction targets
· 20 days Holidays (increasing every year) + Bank Holidays
· Lovely open plan lively office based in Waterloo
· Monday to Friday 9am-5.30pm
· Relaxed dress code
· Opportunity to visit some of our destinations we sell
· Pension arrangements
· Monthly reward celebrations for delighting customers
· Incentive vouchers for over performing and internal competitions