CUSTOMER SERVICE ADVISOR
| Posting date: | 01 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | HERNE HILL |
| Remote working: | On-site only |
| Company: | Simply Delicious Cakes and Pastries Ltd |
| Job type: | Contract |
| Job reference: |
Summary
Job Description – Customer Service Assistant
Location: Brixton Cake Shop, Herne Hill, London
Hours: 9:00 AM – 6:00 PM (must be flexible to stay until last customer leaves)
Days: Includes compulsory Saturdays
About the Role
-We are looking for a Customer Service Assistant to join our team
-This role is hands-on and requires someone who can think quickly, multitask effectively, and bring energy and professionalism to a fast-paced bakery environment.
Key Responsibilities
-Provide excellent customer service, greeting and assisting customers with a friendly and professional attitude.
-Serve cakes and pastries, including cutting and packaging slices for customers.
-Take and process customer orders accurately, ensuring attention to detail.
-Maintain shop cleanliness and presentation at all times (housekeeping duties are essential).
-Support other departments when needed, demonstrating flexibility and teamwork.
-Stay until closing time, ensuring all customers are served before leaving.
Requirements
-Strong command of the English language (spoken and written).
-Ability to think on your feet and adapt quickly to different situations.
-Excellent multitasking skills and attention to detail.
-Willingness to learn on the job – this is a fast-paced, “learn as you go” environment.
-Interest in cakes and baking (knowledge of cakes is an advantage).
-Basic baking skills are desirable.
-Availability to work Saturdays (compulsory).
-Positive, reliable, and able to put the needs of the business first.
What We Offer:
-Training and hands-on experience in a busy bakery environment.
-Opportunity to gain knowledge in customer service, baking, and cake retail.
-A supportive team environment with room to grow.
Location: Brixton Cake Shop, Herne Hill, London
Hours: 9:00 AM – 6:00 PM (must be flexible to stay until last customer leaves)
Days: Includes compulsory Saturdays
About the Role
-We are looking for a Customer Service Assistant to join our team
-This role is hands-on and requires someone who can think quickly, multitask effectively, and bring energy and professionalism to a fast-paced bakery environment.
Key Responsibilities
-Provide excellent customer service, greeting and assisting customers with a friendly and professional attitude.
-Serve cakes and pastries, including cutting and packaging slices for customers.
-Take and process customer orders accurately, ensuring attention to detail.
-Maintain shop cleanliness and presentation at all times (housekeeping duties are essential).
-Support other departments when needed, demonstrating flexibility and teamwork.
-Stay until closing time, ensuring all customers are served before leaving.
Requirements
-Strong command of the English language (spoken and written).
-Ability to think on your feet and adapt quickly to different situations.
-Excellent multitasking skills and attention to detail.
-Willingness to learn on the job – this is a fast-paced, “learn as you go” environment.
-Interest in cakes and baking (knowledge of cakes is an advantage).
-Basic baking skills are desirable.
-Availability to work Saturdays (compulsory).
-Positive, reliable, and able to put the needs of the business first.
What We Offer:
-Training and hands-on experience in a busy bakery environment.
-Opportunity to gain knowledge in customer service, baking, and cake retail.
-A supportive team environment with room to grow.