Housing Customer Hub Officer RQ1602072
| Dyddiad hysbysebu: | 11 Medi 2025 |
|---|---|
| Cyflog: | £14.63 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Hydref 2025 |
| Lleoliad: | Newcastle under Lyme, Staffordshire, ST5 1BL |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | NUL RQ1602072 |
Crynodeb
What's involved with this role:
Job Title: Housing Customer Hub Officer
Ref: NUL RQ1602072
Pay rate: £14.63 per hour PAYE
Role length: Anticipated 6 months
Working arrangements: Hybrid: 2 or 3 days per week in the office
The role:
We are seeking a Customer Hub Officer to provide guidance on dealing with claims for those living in supported accommodation.
You will need experience of assessing and detailed understanding of rent details of housing benefit claims as well as strong experience in Supporting housing benefit exempt schemes, Accommodation Exempt schemes, Specified accommodation, Supported housing, Supported accommodation, Council Tax, Business Rates and Housing Advice.
Key Responsibilities:
Provide timely, accurate advice and support to customers across a wide range of council services
Handle enquiries via multiple channels, including phone, email, and face-to-face interactions
Promote digital self-service options and help build customer capability in using online tools
Resolve queries efficiently and manage cases to successful outcomes
Use council systems such as Northgate Revenues & Benefits, Jadu CRM, and Information@Work to support service delivery
What the client is looking for:
Educated to NVQ Level 3/A Level standard or equivalent experience in customer services
Experience of assessing and detailed understanding of rent details of housing benefit claims
Experience in Housing benefit exempt schemes, Accommodation Exempt schemes, Specified accommodation, Supported housing, Supported accommodation, Council Tax, Business Rates and Housing Advice
Proficient IT skills including knowledge of systems such as Northgate Revenues & Benefits, Jadu CRM and Information@Work
A commitment to delivering outstanding customer service in a fast-paced environment
Strong communication and problem-solving skills
Ability to learn and adapt across diverse service areas
A proactive approach to finding digital and ICT solutions that improve service delivery
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: NUL RQ1602072
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.