Housing Officer
| Dyddiad hysbysebu: | 19 Awst 2025 |
|---|---|
| Cyflog: | £14.36 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Medi 2025 |
| Lleoliad: | Newcastle-under-Lyme, Staffordshire, ST5 1BL |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Newcastle Under Lyme RQ1572175 |
Crynodeb
What's involved with this role:
JOB TITLE: Customer Hub Housing Officer - Supported Accommodation
REF: Newcastle Under Lyme RQ1572175
Pay rate: £14.36 per hour PAYE
Hours: Monday – Friday, 37 hours per week. 09:00 to 17:00, with 30 minutes unpaid break.
Duration: Temporary basis, 6 months until February 2026.
Working Arrangement: Hybrid. Remote for experienced candidate only.
The role:
On behalf of a local council, we are seeking a Customer Hub Officer ( Supported Accommodation) on a temporary basis. As a Customer Hub Officer within the Supported Accommodation Team, you will play a crucial role of focusing on ensuring that residents receive the support they need in a safe and welcoming environment.
Key Responsibilities:
Support the reviewing of providers of supported accommodation.
Monitoring and responding to the general inbox to answer queries and concerns raised.
Signposting residents to appropriate internal or external services, including mental health, addiction support, benefits advice.
Booking and managing appointments for key workers, repairs and external services.
Recording and maintaining the Housing Management Systems.
What the client is looking for:
Knowledge of Supported Accommodation and/or Housing Benefit is essential
Previous experience working within Supported Accommodation is preferred
Excellent customer service and communication skills
Excellent organisational skills with a keen eye for attention to detail
Good IT skills with knowledge of MS365 skills, including Teams and Outlook.
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Newcastle Under Lyme RQ1572175
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.