Lead Service Manager
| Dyddiad hysbysebu: | 08 Medi 2025 |
|---|---|
| Cyflog: | £64,300 i £70,730 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | You may also be eligible for an additional pensionable Recruitment Retention Allowance (RRA), pending a Capability and Skills assessment, with a value of up to £11,300 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Hydref 2025 |
| Lleoliad: | Croydon, London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 425039 |
Crynodeb
Your main day to day responsibilities will be:
Ensuring that the customer receives the highest level of network and connectivity services from the Enterprise Services teams and managed suppliers.
Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams.
Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
Acting as the main escalation point for the wider Service Management team, invoking the Home Office Government Digital and Data Profession risk escalation process when required and engaging relevant stakeholders in resolution activities.
Identifying, managing and escalating network service risks appropriately to minimise disruption and ensure optimal service continuity.
Ensuring that the customer receives the highest level of network and connectivity services from the Enterprise Services teams and managed suppliers.
Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams.
Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
Acting as the main escalation point for the wider Service Management team, invoking the Home Office Government Digital and Data Profession risk escalation process when required and engaging relevant stakeholders in resolution activities.
Identifying, managing and escalating network service risks appropriately to minimise disruption and ensure optimal service continuity.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.