Lead Service Manager
| Posting date: | 08 September 2025 |
|---|---|
| Salary: | £64,300 to £70,730 per year |
| Additional salary information: | You may also be eligible for an additional pensionable Recruitment Retention Allowance (RRA), pending a Capability and Skills assessment, with a value of up to £11,300 |
| Hours: | Full time |
| Closing date: | 08 October 2025 |
| Location: | Croydon, London |
| Remote working: | On-site only |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 425039 |
Summary
Your main day to day responsibilities will be:
Ensuring that the customer receives the highest level of network and connectivity services from the Enterprise Services teams and managed suppliers.
Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams.
Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
Acting as the main escalation point for the wider Service Management team, invoking the Home Office Government Digital and Data Profession risk escalation process when required and engaging relevant stakeholders in resolution activities.
Identifying, managing and escalating network service risks appropriately to minimise disruption and ensure optimal service continuity.
Ensuring that the customer receives the highest level of network and connectivity services from the Enterprise Services teams and managed suppliers.
Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams.
Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
Acting as the main escalation point for the wider Service Management team, invoking the Home Office Government Digital and Data Profession risk escalation process when required and engaging relevant stakeholders in resolution activities.
Identifying, managing and escalating network service risks appropriately to minimise disruption and ensure optimal service continuity.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.