Front of House Officer
| Dyddiad hysbysebu: | 05 Medi 2025 |
|---|---|
| Cyflog: | £35,391 i £41,637 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Medi 2025 |
| Lleoliad: | Orleans House Gallery, Orleans Rd, Twickenham, TW1 3BL |
| Cwmni: | Richmond and Wandsworth Councils |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | randw/TP/134693/8572 |
Crynodeb
Job Title Front of House Officer
Salary Range£35,391 - £41,637 pa
Permanent, Full time
LocationOrleans House Gallery, Orleans Rd, Twickenham TW1 3BL
Objective of the Role
Do you enjoy delivering excellent customer service in thriving cultural venue?
Do you like working as part of small team to complete a varied list of day-to-day operational duties?
If you answered yes, we want to hear from you!
The Front of House Team for Orleans House Gallery and Richmond Arts Service provide a crucial role in ensuring visitors have an enjoyable and safe visit to a beautiful cultural space situated just off the banks of the Thames in Twickenham.
About the role
This is a full-time position (36 hours per week). This position would be on a 4-week rotation, and it requires working 3 weekends out of 4.
The Front of House Officers for Arts and Orleans House Gallery (OHG) are responsible for day-to-day operations for the Arts Service, including Orleans House Gallery (Grade 1); for maintaining public access to the site; the day to day operations and associated systems and processes.
You will work closely with staff from across the council, within the arts service, partners, volunteers, members of the public and members of outside organisations.
Your duties:
- Maintain day to day safe, secure operations that also allow for the delivery of focused high quality and innovative creative engagement activities.
- Ensure that the Front Desk, gallery spaces and other key points are staffed, wherever necessary, and all personnel maintain safe communication and follow policy best practice on personal safety issues.
- Be responsible for the presentation of the Orleans House site and building, and assist with functions and hires as necessary.
- Be part of different project teams, which may for example include our Family or Exhibition Programme, that are led by other staff.
Essential Qualifications, Skills and Experience
- You will have experience of working in a customer focused environment, ideally within a public or cultural building.
- You must understand the importance of working within agreed operating procedures and be an ambassador for onsite Health and Safety.
- You will be willing to receive training in Health and Safety procedures.
- Open to receive further training in areas such as customer service
Closing Date:Monday 22nd September (midnight)
Shortlisting Date:W/C 22nd September
Interview Date:W/C 29th September
Start date:Monday 1st December
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range ofbenefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.