Data Assistant
| Dyddiad hysbysebu: | 05 Medi 2025 |
|---|---|
| Cyflog: | £25,030 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Medi 2025 |
| Lleoliad: | Nottingham, Nottinghamshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | The Futures Group |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | VAC-25-26-17 |
Crynodeb
We are seeking a detail-oriented and proactive Data Assistant to support both the Targeted Support Division and National Careers Service (NCS) provision. This dual-role position will be split equally across two key functions but will require flexibility in this arrangement to respond to demand and peaks in either service workload:
• Supporting data management and optimisation for Targeted Support, including CRM and NCCIS processes.
• Ensuring compliance with NCS funding rules through rigorous evidence checking and learner data validation.
The successful candidate will play a pivotal role in maintaining data integrity, enabling accurate funding claims, and supporting service delivery through effective collaboration and process improvement
Key Objectives
• Ensure timely and accurate data cleansing, transfer, and reporting across CRM and NCCIS systems.
• Improve and streamline data systems and processes to support young people, especially those not in education, employment or training (NEET).
• Take ownership of NCS compliance processes, ensuring all learner evidence meets funding and audit requirements.
• Identify and resolve data errors, support teams in correcting non-compliance, and contribute to continuous improvement
Roles and Responsibilities:
Data Management & Analysis (Targeted Support)
Data Collection & Preparation
• Gather and collate data from spreadsheets, databases, and external partners.
• Cleanse, format, and prepare datasets for import/export into CRM systems.
Validation & Error Checking
• Conduct thorough error checking to ensure data integrity.
• Resolve inconsistencies, duplicate records, and missing data.
Analysis & Reporting
• Analyse datasets to identify trends and gaps.
• Generate internal reports and issue summaries to external stakeholders.
CRM & NCCIS Management
• Support data transfers to/from CRM and NCCIS portals.
• Ensure compliance with government data standards.
• Monitor and reconcile data transfers for accuracy and completeness.
Process Improvement
• Use tools like Microsoft Copilot and Excel to streamline tasks.
• Contribute to the development of data handling procedures.
Collaboration
• Work closely with Delivery Managers, operational teams, and IT/MI colleagues.
Compliance & Funding (NCS)
Compliance Ownership
• Manage compliance processes to track paperwork submissions and errors.
• Inform engagement, delivery, and quality teams to resolve issues.
Evidence Checking
• Conduct compliance checks to ensure eligibility for funding claims.
• Reject non-compliant paperwork and support resolution with relevant teams.
Monitoring & Tracking
• Track learner evidence to ensure complete and accurate submissions.
• Refer missing or incomplete documents to performance managers for follow-up.
Audit & Funding Rules
• Ensure all evidence complies with NCS funding rules and audit requirements.
• Stay up to date with government guidance and sector changes.
Judgement & Escalation
• Use discretion to interpret complex situations, escalating where necessary.
• Communicate effectively with performance managers to maintain efficient practices.
Futures Values:
The role holder will maintain our company Values by: Having Passion, making a Difference & Doing the right thing.
· Having a demonstrable passion for the Customer Experience and embracing change that will deliver benefits for the business and the customer.
·Generating ideas that have a positive impact on how we work to make a difference.
·Leading by example & doing the right thing by creating a positive working environment of inclusion, transparency, collaboration, and dedication.
·Committing to self-development by being open to coaching, mentoring and technical learning
·Supporting the development of others by sharing and transferring your knowledge and skills to nurture people and build great teams.
Company Policy
•To promote and uphold equal opportunities policy and procedures, actively promoting equality and seeking to challenge and overcome disadvantage and discrimination.
•To commit to and demonstrate behaviors based on the Company Values.
•To develop and maintain own professional knowledge, skills, and experience, including formal training, CPD and networking with fellow professionals. Incorporating self-reflection to improve practice.
•To ensure a personal commitment to Customer Excellence to help our customers in the best way possible and support our Company’s reputation
•To comply with safeguarding requirements in accordance with legislation and policy.
•To ensure the exchange of relevant information between partners takes place, ensuring the customer/client has given consent and that data protection requirements are complied with.
•To undertake any necessary administrative/IT duties or in line with role.
•To comply with IT Policies and requests to update systems. Comply with the General Data Protection Regulations (GDPR) Policy in handling data
•To take reasonable care for the Health & Safety of him/herself and of other people who may be affected by his/her activities and, when appropriate, to safeguard the Health & Safety of all people under his/her control and guidance in accordance with the provisions of Health & Safety Legislation.
•To undertake any other duties, which may reasonably be regarded as within the scope and responsibilities/grade of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms.
• Supporting data management and optimisation for Targeted Support, including CRM and NCCIS processes.
• Ensuring compliance with NCS funding rules through rigorous evidence checking and learner data validation.
The successful candidate will play a pivotal role in maintaining data integrity, enabling accurate funding claims, and supporting service delivery through effective collaboration and process improvement
Key Objectives
• Ensure timely and accurate data cleansing, transfer, and reporting across CRM and NCCIS systems.
• Improve and streamline data systems and processes to support young people, especially those not in education, employment or training (NEET).
• Take ownership of NCS compliance processes, ensuring all learner evidence meets funding and audit requirements.
• Identify and resolve data errors, support teams in correcting non-compliance, and contribute to continuous improvement
Roles and Responsibilities:
Data Management & Analysis (Targeted Support)
Data Collection & Preparation
• Gather and collate data from spreadsheets, databases, and external partners.
• Cleanse, format, and prepare datasets for import/export into CRM systems.
Validation & Error Checking
• Conduct thorough error checking to ensure data integrity.
• Resolve inconsistencies, duplicate records, and missing data.
Analysis & Reporting
• Analyse datasets to identify trends and gaps.
• Generate internal reports and issue summaries to external stakeholders.
CRM & NCCIS Management
• Support data transfers to/from CRM and NCCIS portals.
• Ensure compliance with government data standards.
• Monitor and reconcile data transfers for accuracy and completeness.
Process Improvement
• Use tools like Microsoft Copilot and Excel to streamline tasks.
• Contribute to the development of data handling procedures.
Collaboration
• Work closely with Delivery Managers, operational teams, and IT/MI colleagues.
Compliance & Funding (NCS)
Compliance Ownership
• Manage compliance processes to track paperwork submissions and errors.
• Inform engagement, delivery, and quality teams to resolve issues.
Evidence Checking
• Conduct compliance checks to ensure eligibility for funding claims.
• Reject non-compliant paperwork and support resolution with relevant teams.
Monitoring & Tracking
• Track learner evidence to ensure complete and accurate submissions.
• Refer missing or incomplete documents to performance managers for follow-up.
Audit & Funding Rules
• Ensure all evidence complies with NCS funding rules and audit requirements.
• Stay up to date with government guidance and sector changes.
Judgement & Escalation
• Use discretion to interpret complex situations, escalating where necessary.
• Communicate effectively with performance managers to maintain efficient practices.
Futures Values:
The role holder will maintain our company Values by: Having Passion, making a Difference & Doing the right thing.
· Having a demonstrable passion for the Customer Experience and embracing change that will deliver benefits for the business and the customer.
·Generating ideas that have a positive impact on how we work to make a difference.
·Leading by example & doing the right thing by creating a positive working environment of inclusion, transparency, collaboration, and dedication.
·Committing to self-development by being open to coaching, mentoring and technical learning
·Supporting the development of others by sharing and transferring your knowledge and skills to nurture people and build great teams.
Company Policy
•To promote and uphold equal opportunities policy and procedures, actively promoting equality and seeking to challenge and overcome disadvantage and discrimination.
•To commit to and demonstrate behaviors based on the Company Values.
•To develop and maintain own professional knowledge, skills, and experience, including formal training, CPD and networking with fellow professionals. Incorporating self-reflection to improve practice.
•To ensure a personal commitment to Customer Excellence to help our customers in the best way possible and support our Company’s reputation
•To comply with safeguarding requirements in accordance with legislation and policy.
•To ensure the exchange of relevant information between partners takes place, ensuring the customer/client has given consent and that data protection requirements are complied with.
•To undertake any necessary administrative/IT duties or in line with role.
•To comply with IT Policies and requests to update systems. Comply with the General Data Protection Regulations (GDPR) Policy in handling data
•To take reasonable care for the Health & Safety of him/herself and of other people who may be affected by his/her activities and, when appropriate, to safeguard the Health & Safety of all people under his/her control and guidance in accordance with the provisions of Health & Safety Legislation.
•To undertake any other duties, which may reasonably be regarded as within the scope and responsibilities/grade of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms.
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