Call Centre Operator 5273579
| Dyddiad hysbysebu: | 05 Medi 2025 |
|---|---|
| Cyflog: | £14.17 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Hydref 2025 |
| Lleoliad: | Honiton. Devon, EX14 1EJ |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | E Devon 5273579 |
Crynodeb
What's involved with this role:
Job Title: Call Centre Operator
Ref: E Devon 5273579
Pay rate: £14.17 per hour PAYE
Role length: Anticipated 5 - 6 months
Working arrangements: Part time hours and office based
The role:
We are seeking a committed and customer-focused Call Centre Operator to join the Home Safeguard team to handle a high volume of calls.
You’ll be working as part of a dedicated service, delivering professional and effective responses to emergency alarm calls, out of hours and general enquiries from service users.
This role involves working to staff the Control Room on a rotating shift pattern which is as follows and covers approximately 25.375 hours per week:
Week 1: Mon, Tues, Sat & Sun – early shift 7.00 – 15.00
Week 2: Wed, Thurs, Friday – early shift 7.00 – 15.00
Week 3: Mon, Tues, Sat & Sun – late shift 15.00 – 22.30
Week 4: Wed, Thurs, Friday – late shift 15.00 – 22.30
Key Responsibilities:
Respond promptly and compassionately to emergency and routine calls from service users in line with policies and procedures
Contact emergency services, healthcare professionals where necessary
Handle Out of Hours calls
Accurately log all calls, actions, and outcomes on internal systems
Perform administrative tasks and support other Housing Services when required
Monitor lone workers and GPS devices, providing location information where available
Book installations, equipment checks, and report technical faults
Clean, programme and prepare telecare equipment in accordance with manufacturers’ guidelines
Maintain data integrity and confidentiality at all times
Build and maintain knowledge of telecare technologies, attending relevant training and meetings
What the client is looking for:
Proficient IT skills and a good knowledge of Microsoft Office
Excellent data entry skills
Ability to be calm under pressure when dealing with high volume of telephone calls often of a sensitive or critical nature
Ability to deal with and have a caring attitude to support the general public and vulnerable adults
Ability to use initiative when making life critical decisions
Ability to react and prioritise information from a variety of different sources
Excellent communication skills adapting to your audience accordingly
Excellent customer service skills and ability to understand who your customers are and what matters to them
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: E Devon 5273579
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.